Customer Service Quality Control
Resume:
OBJECTIVES
Shadow Byrd
Houston, TX 77023
******.*.****@*****.***
Work experience
Kid’s café specialist
Houston Food Bank Houston, TX
June 2023 – August 2023
• Monitoring meal services for Texas Department of Agriculture compliance at 20+ Kid’s Cafe locations
• Training and advising location supervisors on Food Bank standards, ensuring proper compliance and prompt deficiency corrections
• Documenting all finding and utilizing to the archival system to properly store reports
• Correcting file and folder names to achieve standardization, locating errors within the reporting system, and following up with site specialists to reduce the number of errors
Skilled leader with excellent communication, interpersonal skills, and problem-solving abilities. Interested in joining an equally motivated team.
Proven track record in the client and customer service industry with an emphasis on accuracy and process improvement.
Appraisal Administrator
CheshierPAS, LLC Houston, TX
January 2018 – Present
• Developing and maintaining a detailed list of all orders, averaging 400-800/ year
• Creating and preparing 200/ year appraisal reports with an emphasis on timeliness and accuracy
• Troubleshooting computer issues and handling administrative requests
Skills
Typing (86 WPM, 98% acc)
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Access
Quality assurance/Quality Control Administrator
LJA Engineering, LLC Houston, TX
September 2018 – May 2021
• Served as the communications lead - received and sent out all department engineering plans
• Checked plans and contract documents for accuracy, and grammar, fostering a reputation of professionalism at the firm
• Ensured team punctuality through the creation and maintenance of a detailed Excel schedule
• Enhanced administrative efficiency by enacting a streamlining process, reducing the run time from 3-4 months to 1-2 weeks
Education
AA Interior decorating (gpa 4.0)
Thompson Education Direct Scranton, PA
High School Diploma (gpa 3.8)
Chester W. Nimitz High School Irving, TX
Personal Skills
Emotional Intel:
Conflict Resolution:
Document Mgmt:
Quality Control:
Customer Service:
Shadow Byrd 713-***-**** ******.*.****@*****.***
Executive Administrative Assistant / Personal Assistant
Robert L. Bradley & Associates, LLC Houston, TX
May 2015 – February 2018
• Managed inbound calls and email requests for all new order and in-progress orders
• Supervised facility IT, encompassing 20 workstations, primary server, and network activities
• Created and maintained company’s MS Access database for commercial comparable information
• Facilitated new orders and acted as a liaison with appraisers to obtain status of all open orders
Help Desk Technician
CAPFIVE Technology Solutions Houston, TX
May 2013 – May 2015
• Supervised inbound customer requests - assessing application needs and converting them into new business
• Served as the initial point of contact for all customer complaints and service issues
• Oversaw virus detection and patch management for the corporate network, maintaining 300 workstations and servers
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