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Customer Service Owner Operator

Location:
Dallas, TX
Posted:
December 31, 2023

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Resume:

MIKE D. PIGNATARO

*** ***** **

Senoia, GA *****

801-***-****

Professional Profile

Self-motivated professional with a record of success in management at the local, regional, and national levels. Creative problem solver with the ability to resolve conflict and consistently exceed goals.

• Persuasive communicator with well-developed presentation and negotiation skills. Able to develop productive relationships with colleagues and customers at all levels.

• Adept at working well independently or as a member of a team.

• Well organized, disciplined, and willing to accept challenging assignments.

• Able to focus on achieving goals through hard work; expects to earn advancement opportunities. Professional Experience

July 2021 - January 2023

CEM Aquatics-Salt Lake City, UT

CONSTRUCTION ASSISTANT- Repair, install, and adjust industrial equipment (pumps, filters, heating systems, electronic controllers, VFDs) and piping distribution systems ACHIEVEMENT: Consistently delivered high-end commercial swimming pools July 2006 – July 2021

Ledgestone Services LLC- Wellsville, Utah

OWNER/OPERATOR- Building contractor specializing in all aspects of commercial and residential building. Responsible for day-to-day operations including bidding, staffing, billing, materials, and deadlines. ACHIEVEMENT: Deliver exceptional projects with full costumer satisfaction August 2004 – 2006

Multina –Drummondville, Quebec, Canada / Plattsburgh, New York CUSTOMER SERVICE MANAGER- Maintain high customer satisfaction for multiple companies in the transportation industry.

ACHIEVEMENT: Changed view of the industry as related to Multina. November 2002 – January 2004

MVI Construction – Draper, Utah

OWNER/OPERATOR – Responsibilities included the day-to-day operation of a residential construction company. ACHIEVEMENT: Ablity to take a project from initial design to finish. April 2002 - November 2002

Bombardier Transportation – New York, New York

VENDOR COORDINATOR – R142 Subway Project – Management of all activities of vendors. Maintained close relationship with Metro Transit Authority and established lines of communication between Bombardier, vendors, and MTA.

ACHIEVEMENT: Successfully brought modification programs to schedule. October 2001 - April 2002

Bombardier Transportation – St. Bruno, Quebec, Canada PROJECT MANAGER – Jacksonville Monorail Project – Successfully refurbished tooling, selected vendor to manufacture components, established manufacturing practices to ensure quality, and developed milestones for payment schedule. Worked closely with engineering and procurement. ACHIEVEMENT: The project was delivered on time and under projected budget. April 2001 - October 2001

Bombardier Transportation – St. Bruno, Quebec, Canada EXPEDITER – Accela High-Speed Rail Project – Ensured delivery of components as related to customer schedule. Maintained high-quality manufacturing practices. Created relationships with off-source vendors to provide a secondary source for customers.

ACHIEVEMENT: Brought vendor deliverables to meet an accelerated customer schedule. October 2000- October 2001

Pignataro Construction- Logan, Utah

CONSTRUCTION FOREMAN- Maintained day-to-day operations of a residential construction company. ACHIEVEMENT: Obtained a general contractor license. October 2000 – November 1996

Aerotrans Corporation – North Salt Lake, Utah

PLANT / PRODUCTION MANAGER – Responsible for all aspects of component manufacturing and delivery of these components to Bombardier Transportation and other related clients. Followed technical documents throughout the manufacturing process. Maintained relationships with supplier personnel and customers. Personally managed over 100 employees.

ACHIEVEMENT: Produced high-quality components to the transportation industry. Other

Licensed Contractor in the States of California and Utah Education

1984-1987 - Business Administration Program / California State University Northridge



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