Jacqueline J Camarillo Reed

Memphis, TN ***** Cell: 901-***-**** Email: ad2cr6@r.postjobfree.com

EXPERIENCE:

Hobby Lobby Memphis, TN

Customer Service Manager 10/11 to present

•Implement procedures and policies

•Manage inventory/receiving, unload and sort incoming truck/inventory store stock.

•Customer service for fabrics counter

•Pre select and interview applicants for hiring purposes

•Training and development of new hire cashiers

•Inventory control and weekly ordering of products and price products per invoice

•Manage and support 14 cashiers by leading and motivating the team to increase customer satisfaction

•Schedule breaks and lunches according to business needs

•Manage cash flow and provide change for register sales

•Authorize and approve returned merchandise, cc charges and checks by verifying approved ID, credentials and sensitive personal information.

•Manage and Facilitate up to 72 employees by department

Terminix/ServiceMaster International Memphis, TN

Sr Customer Service Representative 02/17 to 10/19

•Intake support and data entry for existing and new customers in Memphis call center by answering product and service questions; suggesting information about other products and services

•Open customer accounts; by recording acct information during intake

•Process customer payment

•Process document request

•Issue resolution, account research and problem solving by clarifying the customer complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and expediting the corrections and adjustments.

•Schedule appointments and customize branch availability in national call center

•Prepares product or service reports by collecting and analyzing customer information

Sedgwick CMS Memphis, TN

Customer Service EE Benefit Representative/Tier One 04/05 to10/16

•Intake support and data entry of liabilities claims processed in the national call center

•Specialize in customizing client needs relating to worker’s compensation, short term disabilities, family medical leave and Auto related claims.

•Handled heavy call volume and data entries of confidential client privileged sensitive data with accuracy and high quality standards.

•Maintained help desk e-support for internal network clients.

•Data entry and maintenance by updating client profiles using Via-one, Juris and Netclaim, Via One program database

•Record and track employee absences for all leave request, intermittent as well as consecutive leave request. Assist online subscribers with technical support, data entry and troubleshooting for internal claims process Assist physicians, medical providers or medical doctors’ offices with initial contact process and update client records with medical ICD9 codes, procedures and treatment plans as provided.

UT Medical Group Memphis, TN

Patient Account Representative 03/04 to10/04

•Receive and create databases of OR records and surgeries performed by physicians.

•Register new patients. Enter appointments into IDX program and arrive appointments for surgeries.

•Create surgery schedule for General Surgery doctors using Baptist Website, IDX Surgery Module and faxes from Methodist. Enter surgeries into IDX.

•Receive and process daily patient progress notes for charge processing and coding purposes, Code NPP emergency charges and floor rounds. Enter charges into IDX. Do any charge corrections as necessary.

Remington College Memphis, TN

Proctor/Assistant Registrar 05/01 to 11/03

•Assisted registrar in the planning and execution of daily functions to operate the registrar’s office.

•Verified admission credentials of examines following State and Federal guidelines.

•Maintained and managed all student files and vital records for audit and archive storage purposes.

•Responsible for the administering of the CPAT and Wonderlic entrance examinations required for all prospective students.

•Supervise current students for Family First/Welfare to work program guidelines, approve time and report hours of attendance.

•Supervisor Work Study students for hours/attendance of federal work study program

•Accurately entered and recorded the attendance and grades for all student bodies.

•Provided personalized service to current students as well as former students regarding transcripts and transfer information, Prepared all eligible students for the graduation process, for Degrees and Certificate programs.

• Maintained petty cash and petty funds checking account.

RELATED COURSES/ SKILLS:

•Excellent oral and written communication skills, Team leader, extensive knowledge of most computer software packages and applications, filing and vital records management, organizational office management, document processing for data entry, accounting I, keyboarding at 40 wpm, human relations for workplace management, labor relations, spreadsheets (Excel) and Database Management (Access), Presentation Software (PowerPoint), SAP Program for Purchasing, IDX Medical Program for Hospital related data management, Juris, Net Claim, Via One, Claim Capture programs. Fax machine and Copy machine knowledge, switchboard and telephone operations.

EDUCATION:

Southwest TN Community College Memphis, TN

Business Management 2005-2008

Remington College Memphis, TN

Business Information Systems 2003-2005

Kingsbury High School Memphis, TN Diploma Received 1987

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