Connor Walker

Information Technology Specialist

ad2cqn@r.postjobfree.com 845- 499- 5706 Jersey City, NJ CERTIFICATIONS

Extron ProDSP Specialist

Extron Control Specialist

Extron A/V Associate

HARD SKILLS

Intune

Azure Active Directory

Manage Engine

Extron

Google Suite

Microsoft

Adobe Suite

Website Design

SOFT SKILLS

Organization

Problem Solving

Creativity

Conflict Resolution

EDUCATION

Bachelor of Arts Criminal Justice

Alliance University

2016- 2019

PROFESSIONAL PROFILE

I am a motivated self-starter who is able to work independently and as part of a team. In just three months on the job I was trained on Microsoft Intune and deployed applications and security updates to over 300 PCs. At my start date, our Extron A/V systems were malfunctioning. I was able to trace all the audio and visual issues back to their sources and correct them, improving the teaching experience & significantly reducing urgent tickets. During the summer months we utilized the downtime to handle public certificate management, take care of hardware repairs like laptop keyboards and PC fans, and provide rapid solutioning for departments that had an urgent initiative that required technology. I have a solid foundation of PC and MAC knowledge that can assist in my troubleshooting and issue resolution.

EXPERIENCE

IT Consultant September 2023 -Present

Claro Consulting New Rochelle, NY

Customer Support - Provided both in person and remote support to multiple clients throughout NYC that varied from repairs, to installs, and software errors

Software Support - Performed the deployment, maintenance, and documentation of multiple software including Datto, Huntress, and Threatlocker IT Specialist March 2023 -December 2023

Alliance University NYC, NY

Application Support - Supported 200 staff members along with over 1000 students on a diverse set of applications including but not limited to: Adobe, Sophos, Zoom, Office, and Google Suite

Desktop Management - Updated the Desktop MGMT operations via Microsoft Intune with the goal of providing consistent user experience, increasing security

& reducing helpdesk tickets

Hardware Support - Maintained an accurate inventory & repaired PC’s, printers and other hardware peripherals. .

User Management - Managed Active Directory users & groups using Manage Engine AD Manager Plus.

HelpDesk / Customer Service - Resolved tickets with a focus on quality of communication, response speed, and accurate solutions while documenting resolutions for future reference

Director of Security 2020 - 2023

Alliance University NYC, NY

Advised and installed the SALTO systems application for a new dorm building which included over 100 access points

Trained, supervised, and scheduled a security department of 15 staff members of multiple age groups

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