Retail Manager
Resume:
Plainfield, Illinois *****
Phone: 630-***-****
E-mail: **********@*****.***
Christina Balodimas
Objective
Education
Seeking a management position to lead and become part of a dynamic and energetic team which makes customer service, training and development and opportunities for advancement their priority.
August 2001 – December 2004 (Graduated)
Northern Illinois University
Dekalb, Illinois
B.A., Communication - emphasis in Media Studies
September 1999 – May 2001
Graduated May 2001
College of Dupage
Glen Ellyn, Illinois
Associates of Arts Degree
August 1996 – June 1999
Graduated June 1999
Glenbard West High School
Glen Ellyn, Illinois
High School Diploma
Experience
September 2020-Present
Stay at Home Mom
TUMI
Aurora, Illinois
October 2015-September 2020
Associate Manager
Assist the store and assistant manager with any needs of the business
Meet and exceed daily, monthly and weekly sales goals
Focus on UPT and ADS and conversion
Assist clients on the sales floor and at the register with any needs they have
Upsell clients with coordinating pieces for the complete set
Add clients to client book for future wants and needs
Able to help in all aspects of the store including selling, visuals and operations
COACH
Aurora, Illinois
October 2014-October 2015
Sales Associate
Assist guests on the salesfloor and at the register with any needs they have.
Add guests into Salesforce for any product requests or follow up as requested by the client.
Lead markdowns and price changes on a weekly basis.
Able to help in all aspects of the store including selling, cashiering, replenishment, etc.
June 2014-October 2014
Associate Manager
Assisted GM in business needs.
Continuously meet and exceed sales and payroll goals each month.
Maintained a specifc DOR (division of responsibility) and switched each quarter to become more well-rounded in all divisions.
Network, recruit, interview and hire to meet business needs and to build a bench for future candidates.
Set expectations to staff each day on individual numbers and sales goals.
Charming Charlie
Wheaton, Illinois
August 2012-May 2014
Store Manager
Managed 3 managers below me and a staff of 20 on average.
High focus on sales, conversion ADS and UPT to meet and exceed sales goals.
Met and exceeded inventory results each period.
Network, recruit, hire, develop and retain high quality management and associates to fill store profile and succession planning.
GUESS
Anthem, Arizona
August 2009-August 2012
Store Manager
Managed 4 managers below me and a staff of 30 on average. Holiday staffing was 50+ associates.
Top priority is controlling the controllables. I.E. Payroll, P&L, HR, Visuals, Sales and stats such as Swing, Conversion, ADS, UPT and Shrink.
Achieved inventory results below company goal.
Network, recruit, hire, develop and retain high quality management and associates to fill store profile and succession planning.
GUESS
Huntley, Illinois
February 2008 – August 2009
Store Manager
Responsible for meeting and exceeding profitability expectations for the store in sales, payroll, shrink and conversion.
Also responsible for creating and executing strategies to maximize store sales and control expenses.
Set annual goals for the managers and associates by administering performance reviews and follow up.
Responsible for training and developing my staff and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience.
GUESS
Aurora, Illinois
August 2006 – February 2008
Co-Manager
Assist store manager with all store associates.
Responsible for selling floor leadership with the overall goal of customer satisfaction. Act as second in command assisting the store manager in the overall running of our store.
Ensure that all management and associates complete training per company guidelines.
Lead by example by training, developing and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience.
Meet or exceed profitability expectations for the store in sales, payroll, shrink and conversion.
October 2005 – August 2006
Assistant Manager
Assisted management with sales associates, desk associates, and stock associates.
Responsible for overseeing the customer experience, training and development of the store staff, led by example on the selling floor and maintained the store standards on the selling floor and stockroom.
Networked, recruited, hired, developed and retained quality associates to fill store profile.
Ensured all associates completed training per company guidelines
Ensured an excellent level of customer service as a priority at all times.
TARGET
Villa Park, Illinois
August 2004 – September 2005
Guest Service Team Leader
Supervised and ran the “Front End” (register/checkout area of the store).
Problem solved and trouble shot technical problems.
Visual Merchandising of products for weekly sales and other special promotions.
Met and exceeded sales goals, and credit card sign ups on a daily
basis.
June 2004 – August 2004
Intern in Executive Training
Learned all aspects of the store’s daily operations.
Managed 15+ employees each day.
Ran store duties, including making sure all projects are completed.
Backroom trained and certified.
September 1997 – May 2004
ULTA
Wheaton, Illinois
August 2000 – May 2004
Prestige Cosmetics Department Manager
Responsible for managing specific departmental needs, including stocking, cleaning, selling, visual merchandising, and most importantly selling.
Set up store for ad each week, by setting planograms, sales planners, and necessary signing.
Met and exceeded daily and weekly budgeted sales goals.
Managed 5+ employees on each shift.
Balanced cash reports, handled money, and resolved monetary discrepancies.
Trained new employees and other managers on new product lines and any new store policies and procedures.
September 1997 – August 2000
Beauty Advisor
Cashier responsibilities
Assisted customers with questions
Stocked shelves with weekly product that was shipped.
Completed planograms and setting of new product received.
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