Customer Service Vice President
Resume:
Camilla Bowers
Orange Park, FL *****
**************@*****.***
Work Experience
Car Rental Agent
Avis Budget Group - Jacksonville, FL
November 2021 to May 2022
Rented cars, processed returns
Processed payments, issued refunds when appropriate Group Tour Coordinator
MWR ITT - Yokosuka
March 2006 to January 2011
FLAWLESSLY SETS THE SCHEDULE FOR ITT CHARTER BUSES, TOURS, AND TOUR GUIDES ON MONTHLY BASIS WITH ZERO DISCREPANCIES.
• PERSONALLY RESPONSIBLE FOR THE DAILY ACCOUNTABILITY OF OVER 1 MILLION YEN IN MWR TOUR MONEY. WHILE ALSO PROVIDING WEEKLY DEPARTMENT ACCOUNTING REPORT"S ON HOW THE MONEY WAS SPENT AND PREPARING REPORTS FOR REIMBURSEMENT.
- RESPONSIBLE FOR SUBMITTING AND TRACKING TOUR GUIDE TIME CARDS AND MAKING SURE HOURS ARE ACCURATE BY LOGGING THEIR TOURS INTO AN EXCEL PROGRAM WHICH I UPDATE WEEKLY TO ENSURE THEIR PAY IS ALWAYS CORRECT.
• INPUT ALL RECEIPT/CLIENT DATA INTO COMPUTER PROGRAM DAILY AND PROVIDE MONTHLY REPORTS OF SALES ON TIME AND ACCURATE.
• ACTS AS MANAGER, IN THE MANAGERS ABSENCE. PROVIDES TRAINING FOR NEW EMPLOYEES ON THE STANDARD OPERATING PROCEDURES OF THE ITT TOUR OFFICE, INCLUDING THE HANDLING OF MONEY, REFUNDS, USE OF OFFICE EQUIPMENT, AND CUSTOMER SERVICE RESPONSIBILITIES.
• COMPLETED THE MWR MANAGERS TRAINING COURSE AHEAD OF SCHEDULE, AS WELL AS ALL OF THE ESAMS ONLINE COURSES (SEE ATTACHED COPY)
• I HAVE OVER 20 YEARS OF CUSTOMER SERVICE SKILLS AND HAVE THE ABILITY TO SOLVE PROBLEMS QUICKLY.
• CUSTOMER SERVICE SKILLS SECOND TO NONE, ASIST CUSTOMERS ON A DAILY BASIS BY SIGNING THEM UP FOR TOURS, RECEIVING PAYMENT, OR PROCESSING REFUNDS. HAS BEEN SINGLED OUT ON NUMEROUS OCCASIONS FOR GREAT CUSTOMER SERVICE.
• SCHEDULES GOLF OUTINGS FOR VIPS AND DIGNITARIES TO PLAY AT HAYAMA. Banquet Manager
JR Rockers - Honolulu, HI
April 2003 to April 2004
Oversaw staff setup buffet brunch on Sunday’s. Assured all tables were properly set, and food buffet was in accordance to each weeks themed menu.
Managed clean up crew to ensure banquet hall was cleaned and neatly organized for next event. Weekdays I worked as an expediter at the same restaurant Ombudsman
Comnavmarianas - Santa Rita, GU
January 1998 to January 2000
SERVED AS OMBUDSMAN FOR THE BIGGEST SHORE COMMAND IN GUAM AND SAT ON BOARD MEETINGS WITH MWR, DECA, HOUSING AND NEX AND GAVE MONTHLY BRIEFS AT THOSE MEETINGS. I ALSO GAVE MONTHLY BRIEFS AT THE AREA ORIENTATION BRIEF CLASSES THAT WERE HELD.
• ORGANIZED OVER 40 PERSONNEL TO ACT AS PRESIDENTIAL HOSTESS FOR THEN PRESIDENT BILL CLINTONS ARRIVAL ON GUAM.
Vice President
Agana dive club - Santa rita
May 1997 to May 1998
• AS VICE-PRESIDENT OF THE DIVE CLUB ON GUAM, KEEPING RECORDS OF ALL SUPPLIES ON A DAILY BASIS TO ENSURE NO TANKS/GEAR WAS MISSING AND UNACCOUNTED FOR. COLLECTED AND ACCOUNTED FOR DUES WHILE STILL SETTING UP DIVES AND RECRUITING NEW DIVERS. Education
High school diploma
Moanalua High School - Honolulu, HI
May 2002 to May 2003
Vocational in Travel industry
American career training - Pompano Beach, FL
January 1987 to January 1988
Skills
• -VERY PROFICIENT IN THE USE OF MICROSOFT WORD, EXCEL, POWERPOINT, AND CAN USE ANY COMPUTER PROGRAM WITH LIMITED TRAINING.
• Banquet Experience
• Restaurant Experience
• Time Management
• Employee Orientation
• Bartending
• Upselling
• Leadership
• Administrative Experience
• Guest Services
Languages
• Spanish - Beginner
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