Kandece Thomas

Insurance Professional/Customer Service

Lawrenceville, GA 30044

ad2cm9@r.postjobfree.com

+1-678-***-****

Dedicated insurance adjuster, motivated to maintain customer satisfaction and contribute to company success. Qualified by over 20 years of experience in Insurance and customer-oriented environments. Proven success of building a strong client base and resolving issues. Specializing in relationship development, process improvement, team leadership, sales, account acquisition and retention and revenue generation.

Proficient in Microsoft Office: Word, Excel, Power Point, Access, Xactimate, CCC One, XactAnalysis Excellent typing, multi-tasking and communication skills Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Property Desk Adjuster

Crawford & Company - Allen, TX

July 2023 to Present

• Handle the adjusting of the entire claim, including collecting and reviewing all loss related facts, performing an analysis under the terms of the insurance policy to make coverage recommendation and issue payments within applicable authority level.

• Contact insured to schedule inspection of damaged property in a timely manner.

• Make assignment to outside experts or investigators when appropriate.

• Keep insured informed on all steps of the claim investigation and progress to resolution.

• Document all claim actions, inclusive of coverage and damage investigations, contacts, phone calls, emails, and correspondences in the claim file.

• Explain and appropriately respond to insureds, public adjusters, attorneys, contractors, and any additional involved parties to obtain needed information, complete a timely investigation, relay status updates, explain settlements and/or ultimate claim disposition.

• Handle water damage, ALE, contents, supplements. Auto Property Damage Liability Adjuster

Broadspire, a Crawford Company - Atlanta, GA

April 2023 to July 2023

• Conduct a thorough investigation of coverage, liability and damages

• Comply with all statutory and regulatory requirements in all applicable jurisdictions

• Document facts and maintain evidence to support claim resolution

• Maintain a diary system to efficiently manage and resolve assigned claim inventory Total Loss Manager

Pilot Catastrophe Services - Alabama

September 2021 to December 2022

• Managed a team of 12 to 15 adjusters who investigate and resolve first and third party auto liability, total loss, property damage and non- standard claims

• Used imagery and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting

• Determine coverage, liability damages and adjust and negotiate claims within the limit of authority

• Arrange, handle and pay repairs, rentals, towing fees, total losses and storage fees

• Monitored staffing levels and workloads, provided coaching, mentoring and participated in performance reviews

• Provided file reviews/quality assurance for desk level analysis Senior Insurance Professional

The Hanover Insurance Group - Georgia

August 2020 to September 2021

• Counsel, educate and consult on insurance coverage, process policy changes and evaluate and educate on complex billing scenarios.

Insurance Producer/Customer Service Representative TTEC-USAA - Duluth, GA

September 2018 to August 2020

• Quote and bind auto and property insurance. Provide excellent customer service to clients. Customer Service Specialist

Office of The Mayor - Atlanta, GA

April 2018 to June 2018

City of Atlanta

• Research, track and respond to in-person, telephone, emailed and written citizen inquiries and complaints relating to city services

• Contact departments as appropriate to secure information or refer issues and complaints for a response

• Advises departmental personnel, citizens and others on status of cases pending

• Assist with dispatch and billing inquiries in the Watershed Department Initial Loss Reporting-Claims/ Marketing Coordinator State Farm Insurance - Atlanta, GA

October 2016 to October 2017

• Handling inbound calls, exercising good decision-making skills to review information, issue payments and resolve claims.

• Conducts investigations, evaluate and make recommendations regarding coverage and liability.

• Take loss reports ensuring prompt routing to other teams.

• Work from established procedures, scripts, job aids and multiple computer applications.

• Drive brand awareness through on-site face to face interaction with customers.

• Devise marketing campaigns to increase product awareness, sales and profits.

• Bank certified loan processor (auto loans)

• Participated in State Farm Good Neighbor community events Healthcare Customer Service Representative

Altegra - Alpharetta, GA

August 2014 to January 2015

• Answered inbound calls in a call center from clients regarding their healthcare

• Saved time and improved productivity by implementing strategies to identify best products for clients

• Scheduled annual check-ups for clients through their primary care physician

• Initiated outbound calls to cultivate positive and enduring relationships with clients Customer Service Representative/Contractor

Assurant - Duluth, GA

September 2013 to March 2014

• Handled in-bound calls from customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss

• Multi-task using technology, including call handling, loan level review and call documentation

• Provided specialty protection products and related services to safeguard against risks Education

Therapy in Radiation Therapy

Cambridge College of Allied Health & Technology - Atlanta, GA 2015 to 2016

Nursing

Georgia Perimeter College - Perimeter, Georgia, US 2005 to 2009

Skills

• Call Center

• Customer Support

• Workers' Compensation

• Interviewing

• Insurance sales

• Conflict management

• Medical terminology

• Research

• Leadership

• Training & development

Certifications and Licenses

Property and Casualty License

September 2018 to Present

Full P & C License for Georgia

Licensed Adjuster

October 2019 to Present

Georgia Adjuster’s License (home state), also licensed in TX, SC, AL, MI, LA, OK, FL, WV, KY and MS. Additional Information

CCC ONE certified

SF Auto certified

AmFam certified

Allstate certified

Xactimate

XactAnalysis

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