IT Support Technician

Joshua Dieckman

502-***-**** ****.********@*****.***

Professional Summary

I am an IT professional that specializes in troubleshooting hardware and software with over three years of experience. I specialize in providing technical support for users in person or remote. I have also been involved in the implementation of systems within the company. Skills

• Office 365 Administration

• Exchange Admin/Exchange Admin – On Prem

• Microsoft Intune

• Microsoft Entra

• Active Directory

• Support Ticket Management

• PC Hardware Repair

• Customer Onboarding/Offboarding

• ServiceDesk Ticketing System

• Windows 10

• Endpoint Central

• LogMeIn – Remote/Inventory Software

Work History

IT Support Technician (July 2021 – Present)

First Savings Bank – Jeffersonville, IN

• ServiceDesk Ticketing System

• Hardware/Software Break Fix

• User Administration

• Onboarding/Offboarding Employees

• Install/Configure Software

• Anti-Virus Management/Implementation

Systems Analyst (October 2019 – June 2021)

Wen-Parker Logistics – Louisville, KY

• Freshdesk Ticketing System

• Troubleshoot hardware and software

• Install and configure Office 365

• Troubleshoot Transportation Transmissions (EDI/XML files)

• Mockup EDI/XML files for development

• Develop programs/features for company website

• Project and Time Management

• Install and configure Windows 10

• Manage implementation of new customers

• Develop/maintain Warehouse Management System

• Developing Transportation Management System

• Install/Configure Peripheral devices

• Install and configure Anti-Virus software

Education

Bachelors of Science: Business Information Systems, December 2018 Associates of Science: Computer Information Technology, April 2016 Code Louisville (Treehouse): JavaScript, 2021

Code Louisville (Treehouse): Front End Web Development (HTML, CSS & JavaScript), 2017

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