Summary

Customer-oriented General Manager with 8 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills

Process Automation

Project Management

Financial Administration

Service Quality Improvement

Schedule Management

Sales

Public Relations

Staff Supervision

Staff Training and Development

Total Quality Management

Experience

03/2016 - Current

General Manager, Smokebreak, ST CLOUD, Florida

Established and maintained effective communication with staff members to ensure efficient operations.

Managed all aspects of daily business operations including staffing, scheduling, inventory control, customer service and sales.

Maintained relationships with vendors to obtain the best pricing on supplies and materials.

Resolved customer complaints quickly while maintaining high quality standards.

Trained employees on duties, policies and procedures.

Recruited, interviewed and hired qualified staff for open positions.

Created schedules.

Supervised employees through planning, assignments and direction.

Built and maintained loyal, long-term customer relationships through effective management.

02/2016 - 03/2016

Mechanic for Golf Course, Stoneybrook Golf & Country Club, Orlando, FL

Performed preventive maintenance services such as oil changes and tune-ups on carts and landscaping equipment as needed.

Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.

Tested components with appropriate instruments to ensure proper operation.

Maintained garage safety protocols to meet regulatory and company expectations.

Conveyed troubleshooting diagnosis to manager and outlined proposed repair plan and associated costs.

12/2015 - 01/2016

Tire Technician, RimTyme Custom Wheels and Tires

Inspected tires for defects and wear, measured tread depth and determined need for replacement.

Replaced worn tires with new ones of the same size and type.

Balanced wheels using electronic machines to ensure even tire wear.

Repaired punctures in tubeless tires by patching or plugging holes with rubber materials.

Rotated tires and reset tire pressure monitoring systems.

Removed old tires from rims using specialized tools such as bead breakers and tire irons.

Performed minor repairs, such as valve stem replacements, on customer vehicles' tires.

Checked tire inflation pressure on a regular basis and adjusted air pressure if needed.

Education and Training

05/2009

Mastery Vocational in Automotive

Cooper City High School, Cooper City, FL

mechincal engineering

Valencia College, Orlando, FL

Welding certification

Broward College, Fort Lauderdale, FL

Accomplishments

honor roll in highschool

Certifications

mastery in vocational in Automotive

completion of welding program

Alan Bibliowicz

407-***-**** • ad2clo@r.postjobfree.com • ST CLOUD, Florida 34771

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