Customer Service Lead Bartender

Lehandra Cabret

781-***-**** ad2cjo@r.postjobfree.com Boston, MA 02128

SUMMARY

Hands-on Lead Bartender successful at consistently delivering highest quality service. Fast and efficient worker goes extra mile to sell more and keep customers satisfied. Well-versed in specialty drink preparation, including specialty drinks.

SKILLS

Suggestive Selling

Budget Monitoring

Health Codes Compliance

Employee Coaching

Proficient in Mixology

Customer Service

Cocktail List Development

Beverage Preparation

EXPERIENCE

Lead Bartender, Monica's, May 2016-November 2023

Boston, MA

Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.

Maintained bar inventory, ordered supplies and restocked items as necessary. Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.

Prepared mixed drinks according to standard recipes. Verified the age of customers purchasing alcoholic beverages. Maintained cleanliness of work area including wiping down surfaces and washing glassware. Performed cashier duties such as accepting payments from customers and making change accurately.

Developed drink menus using seasonal ingredients, new products or specialties of the house. Resolved customer complaints promptly and professionally while adhering to company guidelines.

Talked easily with patrons to build rapport and earn repeat business. Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.

Server, McCormick & Schmick's Seafood & Steaks, August 2016-April 2018 Boston, MA

Greeted guests and provided menus.

Provided excellent customer service to ensure satisfaction. Assisted in training new servers.

Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Operated POS terminals to input orders, split bills and calculate totals. Addressed complaints to kitchen staff and served replacement items. EDUCATION AND TRAINING

High School Diploma

Boston Arts Academy, Boston, MA July 2015

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