Customer Service Administrative Assistant
Resume:
Christy Davis
Customer Service
Baxter, KY 40806 *****************@*****.*** +1-941-***-****
To work hard and efficiently as a team player to achieve company goals and values.
** **** ***rs of customer service
Positive and cheerful disposition
Excellent written and verbal communication skills, with an eye for detail
Extremely productive in a high volume, high stress, environment
Proficient in the use of computers and all programs
Highly productive
Self starter with a can do attitude
Work Experience
Senior Administrative Assistant
Charlotte County Government - Port Charlotte, FL
June 2016 to February 2023
Experienced professional who supported senior managers and executives by performing a variety of administrative tasks. Responsible for managing office operations, scheduling appointments, planning meetings, and providing general assistance in a fast-paced environment.
Customer Service
Professional Educational Services Group 2011 to May 2016
PESG is the largest educational employment service in the Great Lakes Region. We specialize in placing well qualified substitutes in the classroom based upon the needs of our local school districts
Department's Worked & Experienced in:
Fingerprint Department-Ran the entire document. Handled all "Problem Prints", substitutes with a criminal record. Correspond via phone, mail and in person gathering the proper court documentation needed for the Michigan Department of Education to apply for a substitute permit.
Permit Department-Apply to the Michigan Department of Education for a substitute teaching permit. Following strict regulations of the Michigan Department of Education. Critical to be accurate and apply with all the necessary documents for face high fines.
Customer Service- Answer phone calls from substitutes, helping them with any and all questions or problems. Work with the fingerprint, permit, and payroll departments.
Current Responsibilities: Registrar Assistant at Enrollment Meetings all over Michigan
• Travel to different counties all over Michigan, from Big Rapids to Jackson. Responsibilities include collecting necessary proper forms of identity all regulated by Homeland Security. Signing up to 100 new employees a day. Answering all questions, scanning in proper ID's and collecting I9 Forms. Saving ID's and then renaming all subs for importation in to company database. Also assisting and answering questions during the two hour power point presentation.
Lead Customer Service Representative
Charter Industries - Grand Rapids, MI 2007 to 2010
Supported customers to provide and process information in response to inquiries, concerns and requests about products and services.
Main Job Tasks and Responsibilities:
Data/Order Entry
Dealt directly with customers either by telephone, electronically or face to face responded promptly to customer inquiries handled and resolve customer complaints obtain and evaluated all relevant information to handle inquiries and complaints performed customer verifications processed orders, forms, applications and requests managed customers' accounts kept records of customer interactions and transactions recorded details of inquiries, comments and complaints record details of actions taken.
Customer Service Representative
Bodkins & Associates
2003 to 2007
Data Entry, customer service, lead support
Supported customers to provide and process information in response to inquiries, concerns and requests about products and services.
Main Job Tasks and Responsibilities:
Dealt directly with customers either by telephone, electronically or face to face responded promptly to customer inquiries handled and resolve customer complaints obtain and evaluated all relevant information to handle inquiries and complaints performed customer verifications processed orders, forms, applications and requests managed customers' accounts kept records of customer interactions and transactions recorded details of inquiries, comments and complaints record details of actions taken
Government Sales Service Customer Support Representative
Steelcase - Grand Rapids, MI 1987 to 2003
Processed Government Orders in a fast paced environment working as a team, handling multiple tasks responsibilities and jobs.
Education
Advertising
Grand Rapids Community College
1984 to 1990
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