Christy Davis

Customer Service

*** *** ***

Baxter, KY 40806 ad2civ@r.postjobfree.com +1-941-***-****

To work hard and efficiently as a team player to achieve company goals and values.

** **** ***rs of customer service

Positive and cheerful disposition

Excellent written and verbal communication skills, with an eye for detail

Extremely productive in a high volume, high stress, environment

Proficient in the use of computers and all programs

Highly productive

Self starter with a can do attitude

Work Experience

Senior Administrative Assistant

Charlotte County Government - Port Charlotte, FL

June 2016 to February 2023

Experienced professional who supported senior managers and executives by performing a variety of administrative tasks. Responsible for managing office operations, scheduling appointments, planning meetings, and providing general assistance in a fast-paced environment.

Customer Service

Professional Educational Services Group 2011 to May 2016

PESG is the largest educational employment service in the Great Lakes Region. We specialize in placing well qualified substitutes in the classroom based upon the needs of our local school districts

Department's Worked & Experienced in:

Fingerprint Department-Ran the entire document. Handled all "Problem Prints", substitutes with a criminal record. Correspond via phone, mail and in person gathering the proper court documentation needed for the Michigan Department of Education to apply for a substitute permit.

Permit Department-Apply to the Michigan Department of Education for a substitute teaching permit. Following strict regulations of the Michigan Department of Education. Critical to be accurate and apply with all the necessary documents for face high fines.

Customer Service- Answer phone calls from substitutes, helping them with any and all questions or problems. Work with the fingerprint, permit, and payroll departments.

Current Responsibilities: Registrar Assistant at Enrollment Meetings all over Michigan

• Travel to different counties all over Michigan, from Big Rapids to Jackson. Responsibilities include collecting necessary proper forms of identity all regulated by Homeland Security. Signing up to 100 new employees a day. Answering all questions, scanning in proper ID's and collecting I9 Forms. Saving ID's and then renaming all subs for importation in to company database. Also assisting and answering questions during the two hour power point presentation.

Lead Customer Service Representative

Charter Industries - Grand Rapids, MI 2007 to 2010

Supported customers to provide and process information in response to inquiries, concerns and requests about products and services.

Main Job Tasks and Responsibilities:

Data/Order Entry

Dealt directly with customers either by telephone, electronically or face to face responded promptly to customer inquiries handled and resolve customer complaints obtain and evaluated all relevant information to handle inquiries and complaints performed customer verifications processed orders, forms, applications and requests managed customers' accounts kept records of customer interactions and transactions recorded details of inquiries, comments and complaints record details of actions taken.

Customer Service Representative

Bodkins & Associates

2003 to 2007

Data Entry, customer service, lead support

Supported customers to provide and process information in response to inquiries, concerns and requests about products and services.

Main Job Tasks and Responsibilities:

Dealt directly with customers either by telephone, electronically or face to face responded promptly to customer inquiries handled and resolve customer complaints obtain and evaluated all relevant information to handle inquiries and complaints performed customer verifications processed orders, forms, applications and requests managed customers' accounts kept records of customer interactions and transactions recorded details of inquiries, comments and complaints record details of actions taken

Government Sales Service Customer Support Representative

Steelcase - Grand Rapids, MI 1987 to 2003

Processed Government Orders in a fast paced environment working as a team, handling multiple tasks responsibilities and jobs.

Education

Advertising

Grand Rapids Community College

1984 to 1990

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