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Patient Care Operations Manager

Location:
Houston, TX
Posted:
December 31, 2023

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Resume:

BRANDY LAMAN ***** Oakleaf Bend Dr. Humble, TX ***46 (C) 731-***-**** ad2ch0@r.postjobfree.com

Professional Objective

Pharmacist licensed in Texas with PharmD degree and 15 years of providing top-notch pharmacy services in a retail setting. Looking to find opportunity in Houston, TX which will utilize knowledge and skills obtained in a new setting. Outstanding interpersonal skills with a track record of establishing positive relationships with patients, providers and insurance companies. Respected leader, able to train and manage various teams to deliver top performance. Dedicated to providing quality patient care and fast and accurate medication dispensing.

Skills

-Retail pharmacy procedure knowledge

-Accurate pharmaceutical calculations

-Medication Inventory Management

-Prescription drug interaction assessment

-Insurance billing expert

-Committed to quality assurance

-In good standing with the Texas Board of

Pharmacy

-Motivated self-starter

-Conflict resolution ability

-Non-sterile compounding

Work History

Walgreens Pharmacy

Pharmacy Manager

01/2021 to Present

Fulfill the requirements of the Pharmacist-In-Charge (PIC), upholding the pharmacy board, the state, and federal laws, and ensuring that all pharmacy personnel comply with all Federal and State pharmacy and drug laws, requirements, rules, and regulations.

Resolve all customer complaints, help respond to their requests in a timely manner, and also answer questions in order to ensure a positive patient experience.

Direct, lead, and manage pharmacists and the performance of the pharmacy operations manager, and also ensure the engagement of team members of 12 or more staff.

Ensure the professional growth and development of the pharmacists and the pharmacy operations manager.

Enforce overall compliance and ensure business results of the pharmacy across operations, clinical outcomes quality, and growth.

Implemented and oversaw covid vaccination and testing center at our location.

In addition to these tasks,, continue to carry out duties listed below in job duties of a staff pharmacist.

09/2008 to 2020

Pharmacy intern and Staff Pharmacist

Walgreens Pharmacy – Memphis, TN; San Angelo, TX; Houston, TX; Spring, TX

Job duties

Properly filled and dispensed an average of 300 to 600 prescriptions per day in varying stores. Effectively resolved insurance rejections and other billing issues. Managed drug and supply inventories. Regularly stocked shelves, rotated stock and checked for expired medications. Performed technical processes required to dispense medications to patients. Prepacked bulk medicines, filled bottles with prescribed medications and affixed correct labels. Correctly completed pharmacy paperwork, including daily and weekly reports. Prepared medications such as emulsions, liquids, powders and ointments. Hand counted control medications, measured liquids and reconstituted antibiotics. Assessed the correct identity, strength, and, purity of medications. Implemented standard procedures for mixing, packaging and labeling pharmaceuticals to ensure quality, security and proper disposal. Provided all appropriate immunizations. Made and oversaw making of non-sterile compounds.

-Provided specialized services to help patients manage conditions such as diabetes, hyperlipidemia and high blood pressure through screening and medication management. Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications. Coordinated the pharmacy staff schedule and assisted with personnel monitoring and performance evaluations. Effectively prioritized tasks and organized workflow to increase efficiency. Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure. Communicated regularly with physicians, nurses, insurance companies and managed care organizations. Provided medication therapy management to patients using Outcomes and Mirixa.

Education

Pre-pharmacy/Psychology 2004

Murray State University - Murray, KY

PharmD 2008

University of Tennessee Health Science Center - Memphis, TN

Certification

CPR certification

Immunization certified

Health testing certification

Walgreens non-sterile compounding certification

References

Kathy McClain 901-***-**** Pharmacy Manager Walgreens Co. Millington, TN

Jaquelyn Connally 361-***-**** Pharmacy Manager Walgreens Co. San Angelo, TX

Dollie Johnson 832-***-**** Pharmacy Store Manager Walgreens Co. Spring, TX



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