Customer Service Representative

ALMA MEDINA

*** ****** ****, ******, ** ***** · 510-***-****

************@*****.*** https://www.linkedin.com/in/alma-medina-a85756229 OBJECTIVE

Seeking a professional position utilizing my skills and experience.

EXPERIENCE

CURRENT JOB

SERVER/BARTENDER, CAST IRON GRILL AND BAR – SUISUN, C

● Greet customers, and constantly interact with them by being attentive.

● Managed the operations of the bar daily such as maintaining stock, checking liquor orders, bar stock levels, ordering bar supplies, and any other tasks assigned.

● Evaluate staff performance.

● Had a reputation on being an efficient service provider with great accuracy.

● Monitor cash drawers in multiple checkout stations ensuring adequate cash supply.

● Communicate with vendors regarding backorders, inventory, and special orders.

● Resolve invoicing and shipping problems and escalated to management to ensure paperwork was accurate.

JANUARY 2021 – DECEMBER 2022

STORE KEY HOLDER/CUSTOMER SERVICE REPRESENTATIVE, UHAL – FAIRFIELD, CA

● Oversee car lots by checking vehicles coming in/out of the lot.

● Resolved any issues with keys.

● Handled returned vehicles and trailers by parking them accordingly and cleaning them as needed.

● Process all payment types.

● Explained company warranties, rules, and other procedures such as safety information on rental equipment.

● Responding to phone calls and providing quality customer service to those interested in renting vehicle(s).

● Arranged appointments derived from mobile apps by utilizing a program called POS to schedule appointments for the appropriate time.

● Promoted package deals for rental storage by explaining storage policies and agreements contracts.

● Created waiting lists for potential customers who are waiting for an available storage unit

● Applied payments from people who owe storage late fees

● Contacted delinquent customers who haven't paid invoice/bill.

● Responsible for completing closing procedures daily. FEBRUARY 2016 – AUGUST 2019

SUPERVISOR/SALES ASSOCIATE, JOURNEYS – FAIRFIELD, CA

● Helped customers discover their best pair of shoes by greeting them, identifying their needs, and offered suggestions while giving them great customer service. ALMA MEDINA

629 Placer Lane, Suisan, CA 94585 · 510-***-**** ************@*****.*** https://www.linkedin.com/in/alma-medina-a85756229

● Managed inventories by stocking shelves and keeping it clean.

● Showcased latest shoe fashion displayed at storefront.

● Maintained and organized presentable merchandise to drive continuous sales.

● Promoted current promotions.

● Explained payment, exchanges, and security practices.

● Processed special orders and communicated with Journey stores to find exact footwear.

● Completed all point of sale opening and closing procedures which included counting cash, being a key holder to the store, and being trusted with communicating with the store’s financial institution.

EDUCATION

AUGUST 2019 - CURRENT

BIOMEDICAL SCIENCES, SOLANO COMMUNITY COLLEGE – FAIRFIELD, CA Concentrations: Ultrasound Tech Programs – Medical Terminology – Human Anatomy

GPA: 3.8 / 4.0

SKILLS

Interests: Artificial Intelligence, Mindfulness, Writing, Photography, Networking Events, and Journaling.

Soft Skills: Verbal and Written Communication, Organization, Customer Service, Empathy, Efficiency, and Professionalism.

General Skills: Creativity, Interpersonal Skills, Critical Thinking, Problem Solving, Public Speaking, Collaboration, Accounting, Active Listening, Adaptability, Negotiation, Conflict Resolution, Decision Making, Management Leadership Skills, and Administrative Skills. Technical: POS, ESL, Adobe Illustrator, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Office, Database Management, Editing and Proofreading. REFERENCES AVAILABLE UPON REQUEST

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