Customer Service Retail Sales
Resume:
CHRISTINE SCRIVNER
MODESTO CA 95355
MOTIVATED TEAM PLAYER EXPERIENCED IN PROVIDING EXCEPTIONAL CUSTOMER SERVICE. PROVEN ABILITY TO REMAIN CALM AND PROFESSIONAL IN HIGH-STRESS SITUATIONS WHILE BEING ABLE TO QUICKLY AND EFFECTIVELY RESOLVE CUSTOMER COMPLAINTS. POSSESSES EXCEPTIONAL COMMUNICATION, ORGANIZATIONAL AND MULTITASKING SKILLS. COMMITTED TO PROVIDING THE HIGHEST QUALITY SERVICE AND CREATING A POSITIVE CUSTOMER EXPERIENCE.
Sitel
Customer Service Representative
6/2013 to 1/2021
Provided exceptional customer service to ensure customer satisfaction.
Handled billing adjustments and refunds when needed.
Handled difficult situations with a professional attitude. Troubleshoot internet to restore customers internet.
Handled calls with empathy when needed and processed claims in s timely professional manner.
Handled all calls with One Call Resolution
Central Valley Dermatology
Medical Billing Receptionist
12/2003 to 7/2010
Maintained up-to-date records of payments received from insurance companies, patients, and other sources.
Utilized electronic billing systems to submit claims to insurance providers in a timely manner.
Researched denied or rejected claims for accuracy and took appropriate action to resolve discrepancies.
Provided excellent customer service when responding to inquiries from patients regarding their bills or other related matters.
REFERENCES AVAILABLE UPON REQUEST
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