Customer Associate Account Manager

Customer Associate

SHEMA AIJAZ

Dedicated and results-oriented Customer Associate with 3 years of

experience seeking to leverage strong communication and problem-solving skills in delivering exceptional service and fostering positive customer relationships.

CAREER OBJECTIVE

WORK EXPERIENCE

EDUCATION

Bachelor’s in Technology

Computer Science and Engineering

JNTU(Hyderabad)

2015-2019

Customer Associate (3 years)

Freelancing (Content creator/Account manager for 1 year) SKILLS

Excellent communication and

interpersonal skills

Good written skills

Problem Solving Skills

Commitment to performance

excellence or doing a great job

Goal Oriented

Analytical & problem-solving

skills

Stress management abilities

Ability to maintain high levels of

confidentiality and data security

standards

Experience in banking and/or

credit card processes

Experience in live-chat roles

and/or inbound/outbound calling

RESPONSIBILITIES

Customer Support: Responded promptly to customer inquiries via phone, email, and in-person, providing comprehensive assistance and solutions to various issues or concerns.

Relationship Management: Cultivated and maintained positive relationships with customers, ensuring their needs were met effectively and consistently, resulting in a 90%+ customer satisfaction rate.

Product Knowledge: Demonstrated comprehensive

understanding of products/services, guiding customers through features, benefits, and usage, resulting in a 15% increase in upsells and cross-sells.

Issue Resolution: Managed and resolved customer

complaints or escalations, employing strong problem-solving skills to achieve timely and satisfactory resolutions, thus reducing complaint resolution time by 20%

Collaboration: Worked collaboratively with cross-functional teams to streamline internal processes and enhance the overall customer experience.

Documentation and Reporting: Maintained accurate

records of customer interactions, feedback, and inquiries using CRM software, providing valuable insights for process improvements and future reference.

ad2cb0@r.postjobfree.com 469-***-****

Dallas, Texas.

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