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Parker Phelps

Meridian, ID *****

208-***-**** • ad2c8m@r.postjobfree.com

Professional Profile

Hard working individual with a determined and calm mindset. Exposure to many challenging situations with a demonstrated ability to quickly identify and implement solutions. Excellent interpersonal skills with experience in training crew the right way, handling of customer complaints, and the ability to manage a large team. Experienced in driving a team deliver outstanding results.

Core Competencies:

• People Person/ People Driven

• Customer Experience Management

• Communication

• Employee Retention

• Bilingual(English &Spanish)

• Problem Solving

Professional Experience

McDonalds (RMD Management), Meridian, ID

People Department Manager/Assistant Manager September 2022 to Current Creates schedules for a large staff while retaining maximum accuracy and maximum success for all shifts and managing changes from employees. Handle a wide variety of staff being able to communicate in English as well as Spanish. Lead interviews that search for new employees and searches characteristics ideal based on store needs. Deals with employee issues and problems that can arise and always handles with pristine professionalism. Helps direct new employees and crew trainers on what must be done for the highest quality of training and development of individuals. Contributes areas of strength and ideas for future in weekly manager meetings. Hosts monthly Crew Trainer meetings to follow up and evaluate level of training and how we can better prepare new employees. Key Achievements

Developing the Leader in Me (DLIM) completed (November 2022).

Nominated Employee of “Quarter 4” 2022 (January 2023). Guest Services Department Manager, July 2022 to September 2022 Led customer interactions including positive and negative feedback. Worked alongside fellow department leaders to achieve set targets for our store. Used data from customers to brainstorm and identify ways that the store can improve. Handled store promotions and helped lead rollouts on new products for the store. Certified Swing Manager, October 2021 to July 2022 Manages shifts throughout the week, leading employees to deliver optimal performance. Ensures satisfaction of food quality and customer experience. Encourages and leads employees to high sales targets and customer transaction amounts. Manages food costs to help meet maximum profits as well as controlling labor costs. Deals with large amounts of cash with responsibility for keeping an accurate till and safe count. Key Achievements:

Employee of the Month (January 2022).

RMD Management Shift Manager Certification (March 2022).

Leadership Transitions Course completed (March 2022).

Helped set current record for car transactions in a single hour at 117 cars (June 2022). Parker Phelps

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Crew Trainer, February 2021 to October 2021

Responsible for training and developing new employees. Assisted management team in leading shifts to deliver exemplary results. Performed at a high level in every aspect of the store operation. Collaborated with and motivated fellow employees to put forth their best effort every day.

Key Achievements:

Servsafe Certification (September 2021).

Employee of the Month (July 2021).

Crew Member, February 2020 to February 2021

Worked in many positions and always ensured that the highest quality of service was provided to internal and external customers. Ensured cleanliness of restaurant throughout the day. Handled money daily, ensuring customers always received correct change and had an outstanding experience. Handled high stress situations with diplomacy and resiliency. Key Achievements:

• Employee of the Month (August 2020)

Papa Murphy’s, Meridian, ID

Crew Member, November 2019 to February 2020

Made pizza to a high standard and always ensured cleanliness of the kitchen and the store front. Responsible for assisting customers at front counter and ensuring their complete satisfaction. Responsible for closing restaurant, counting tills, and making sure all end of day tasks were completed safely and correctly. Education and Credentials

High School Diploma

Mountain View High School, Meridian

References

Available upon request

Contact this candidate