Tatiana Velasquez

831-***-****

ad2c8j@r.postjobfree.com

Objective:

Highly motivated and versatile professional with 3.5 years of customer service experience, adept at working with diverse groups. Bilingual in English and Spanish.Seeking a challenging role to utilize relationship management skills and office expertise.

Skills:

- Relationship Management

- Bilingual (English/Spanish)

- Billing

- Receptionist Duties

- Office Administration

- Scheduling

- Exceptional Customer Service (4 years)

- Experience with Childcare

- Cashiering (3 years)

Experience:

After School Teacher/ Office Assistant

Live Oak School District, Santa Cruz August 2022 - Present

- Cultivated a friendly and patient approach while working with children.

- Developed and implemented engaging lesson plans to foster social and motor skills.

- Assisted children with assignments, including reading, writing, and math.

- Collaborated with parents to discuss student progress and areas of improvement.

- Managed daily attendance and organized relevant documents.

Sales Associate

Ocean Honda, Santa Cruz March 2022 - July 2022

- Demonstrated a proactive approach to maximize sales and meet performance targets.

- Analyzed metrics and generated reports to enhance decision-making.

- Effectively handled escalated calls and situations to support clients and staff.

Delivery Driver

Doordash, Santa Cruz February 2021 - March 2022

- Ensured timely and reliable deliveries with a strong focus on safety.

- Provided exceptional customer service and multitasking skills during deliveries.

Cashier

Home Depot, Soquel May 2018 - January 2021

- Assisted customers with purchases, program enrollment, and inquiries.

- Maintained a composed and professional demeanor in addressing customer concerns.

- Efficiently processed cash, card, and check transactions.

Education:

High School Diploma

Watsonville High School June 2018

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