Kerri Fuqua

***** ***** **, *** ****, Firestone, CO 80504

720-***-**** ad2c7q@r.postjobfree.com

SUMMARY

Twenty years of experience in providing excellent customer service by using active listening, empathy, complaint resolution methods, and strong interpersonal skills.

EXPERIENCE

Independent Contractor — Door Dash

FEBRUARY 2019 - PRESENT

●Manage schedule, gig acquisition, and delivery logistics.

●Deliver excellent customer service by anticipating needs and exceeding expectations in every interaction.

●Set challenging goals and execute action plans to reach them.

Hybrid Remote Document Control Associate — Computershare

JUNE 2020 – MARCH 2022

●Retained temporary custody of clients’ mortgage files for foreclosure procedures.

●Programs used included Excel, LPS, Global Viewpoint, and Sagent.

●Notary Public – Notarized several legal documents each week.

Remote Customer Service Rep — Otter Products

MAY 2014 - FEBRUARY 2019

●Delivered the highest quality of customer service by listening attentively to customer needs, demonstrated empathy, and met their needs at or above expectations.

●Processed hundreds of warranty claims and general product questions for clients via incoming calls and email remotely by operating several computer programs simultaneously.

●Partnered with direct management to reach service quality goals and maximize sales opportunities.

Photo Tech / Customer Service Rep — Walgreens

JUNE 2012 - MAY 2014

●Provided excellent customer service intended to drive customer loyalty.

●Operated photo-development machine, assisted customers with self-service kiosk, and addressed customer concerns.

●Assisted with general inventory cycling and counting, price and stock merchandise, unloaded trucks, and filled in as a back up cashier as needed.

Supervisor / Keyholder — Lane Bryant

OCTOBER 2001 - MARCH 2008

●Performed opening and closing supervisor duties, which included leading a team of four associates.

●Delivered excellent customer service by

●Performed bank deposits, created weekly schedule, managed store floor, and inventory procedures.

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