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Nancy Jones

+* (***) ***- ****

ad2c70@r.postjobfree.com

*** ****** ******, **** ***** MA 02721

My Goal is to secure a position with a company that will utilize the years of experience I have had in various industries. I have enjoyed wearing different hats and have taken much knowledge from every position held.

In addition to my resume I have several years of experience in the Staffing, Travel Industry, and Mortgage fields. I am very familiar with MS Office and have working knowledge with several C.R.M. / database management. I have several years experience as Admin Support Staff and Recruiting. I also have several years experience with Predictive Index Testing, candidate screenings, orientations as well as instant check processing, collections and Accounts Payable and Receivables. I am familiar with processing of new and refinanced mortgage packets and took great pride in working with Plymouth Mortgage.

I feel there is so much more to me than the attached resume and just wanted to note that I am extremely empathetic, highly energetic and love to motivate teams and customers. I enjoyed these positions deeply because I was helping people. For some I would help find a new career, others their dream vacation and for a few an opportunity to own there own home.

Thank you for taking the time to read this small excerpt from my past. I feel like there is so much more to me than the resume below and I would just like to present a little of my personality.

Thank you for taking the time to consider me for this opportunity.

Direct Response Sales Associate II/ Chat Moderator, 10/2019 – Present

Nex Rep LLC. - 405 Congress Street, Suite 700, Portland ME

Provide each customer with support by engaging customers, building rapport, and using active listening skills to maximize the sales bottom line.

Able to achieve a Second Tier Sales agent status within a seven-month period. This status promotion also doubled my earning and incentives.

As a Chat Moderator, I assisted agents with questions on a wide range of sales tactics and company guidelines to help process and save the sale while assisting my own clients and customers.

Outbound and Inbound Sales Support for several additional product lines within company.

Follow up with each customer in a timely manner to increase sales and profitability.

Assisted with Zoom Meetings, Entry into waiting. and Chat Moderation while in meeting.

Receptionist/ Payroll Specialist / Production Assistant, 02/2017 - 08/2019

Polo Cleaners, -698 Aquidneck Avenue, Middletown RI

Performed and maintained day to day operations for busy dry cleaning and laundry care facility. Created database, updated inventory/ticketing procedures, installed new payroll system and implemented safety standards across three dry cleaning facilities.

Coordination of major projects, logistics, as well as created, prepared, and maintained contract agreements for larger orders.

I also operated steam dry cleaning and presses. Correctly and quickly processed and ticketed all items.

Tagging all incoming garments, answering phone calls, and correcting any issues that may arise.

Adhered closely and followed all, company equipment, and State Safety Guideline instructions.

Flow Team Associate, 10/2015 – 04/2017

Burlington Stores Inc. - Mariano Bishop Boulevard, Fall River MA.

Unloaded freight and processed into store inventory.

Blocked and faced products on display shelves in accordance with company policy.

Collaborated with other departments to stay current with inventory levels, complete accurate orders, and resolve any customer issues or complaints.

Provided each customer with exceptional bespoke customer service.

Coordinated, processed, and shipped all FedEx drop-offs and pickups using internal and external systems for processing shipping and receiving items.

Utilized Fed-ex, retail internal databases and cash register software/ hardware.

EDUCATION

Bishop Connolly Catholic High School 1991 – 1993

Graduated 1995 -Pinellas County School System

2018 – 2020 -Bristol Community College, (C.A.T.C.H Institute)

(Culinary Arts, Travel, Casino, and Hotel Ops)

Volunteering

Stand Up 2 Cancer – 2021

Jerry Lewis MDA telethon Operator – 2011

Civil Air Patrol 1993 -1995

Fall River Food Banks

Baking forFundraisers

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