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Customer Service Management System

Location:
Dallas, TX
Posted:
January 01, 2024

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Resume:

Tiffany Jones 214-***-****

ad2c6j@r.postjobfree.com

EXPERIENCE

Martin Marietta Denton,Tx- Company Driver

July 2023- Present

● Performs daily Pre Trip and post trip inspections

● Haul ready mix goods safely to customers and back to plant

● Visually inspect the consistency of concrete in mixer

● Effective communication between dispatch and driver A Blair Enterprise Denton,Tx- Company Driver/ Yard Driver September 2022- July 2023

● Perform Dot pre-Trip and Post-Trip inspections

● Haul client goods safely to and from distribution centers

● Use Yard Management System to monitor freight shipments

● Maintaining Daily Trailer logs

● Spots and switches trailer according to Yard Management

● Work in fast past environment

● Access truck fluids, and replenish if need be

Old Dominion Garland,Tx- Unloader

August 2021- August 2022

● Work motorized forklift to unload/load freight

● Load freight inside trailers using appropriate tools and supplies

● Read and interpret shipping labels.

● Use Yard Management System to monitor freight shipments Penske Dallas,Tx- Fueler/Washer

March 2020 - August 2021

● Greeting customers, while fueling vehicles

● installing mounted tires, and performing preventive maintenance repairs(i.e mudflats, head/tail lights) SKILLS

Service Writer

Microsoft Word Programs

Warehouse

Customer Service

Sit Down Forklift

Stand Up Forklift

Electric Pallet Jack

Forklift Slip Sheet

Material Handler

Packager

Cook

Company Driver

Yard Driver

Diesel Technician

LANGUAGES

English

● Perform vehicle readiness inspections; fluids,tires, report any damage

Quality Companies Indpls,In- Inventory Fulfillment Specialist April 2019 - December 2019

● Ensure Vehicle Inspection Reports are completed in a timely manner

● Assist with truck movements within lots

● Staging trucks for local drivers, vendors, and customers

● Maintain lot organization

● Operate forklift to transport non running tractors Werner Enterprise Dallas,Tx - Yard Jockey

December 2017 - April 2019

● Operate various styles of tractors such as Ottawa, and OTR tractors

● Move trailers into and out of the shop.

● Top off fluids and tire pressures at the beginning of every shift.

● Clean your own personal truck during and at the end of each shift.

● Open and close repair orders,

● Inputting data into the computer for work orders

● Answering phones, and providing customer service to company drivers and owners/operators in the form of providing updates on the status of their repairs.

Borden Dairy, Dallas,Tx - Yard Jockey

August 2017- December 2017

● Transport trailers to designated staging areas and to dock doors

● Keeping the Daily Trailer logs

● Spots and switches trailer according to Yard Management System

● Pre Cool Trailers before Load Out and checking Trailer temperatures and Fuel Levels

● Fuels trailers; and inspects for damages

Keep Spotter Clean.

Performs other related duties as assigned by Manager/supervisor Nfi Industries, Desoto,Tx — Yard Jockey

March 2017 - August 2017

● Drives, transports and spots trailers at appropriate loading docks, and or/staging areas.

● Inspects trucks for defects, before and after trips and submits reports indicating truck condition.

Walmart #6903, Desoto,Tx — Unloader/Loader/Yard Driver August 2015 - February 2017

● Ensure personal protective equipment is up to date

● Verify Paperwork matches trailer and door number

● Unload trailer with proper forklift

● Consolidate product with appropriate Distribution Center location

● Safely load trailers with merchandise

● Communicate with traffic office with any discrepancies

● Maintain yard truck and inspect trailers

Utilize Yard Management System to move trailers

Tractor Supply Corporation, Waco,Tx — Material Handler April 2015 - August 2015

● Pick orders for shipment

● Operate pallet jack to move product to staging area

● Perform job duties in manner that promotes safety

● Maintain clean and neat work area

Manpower Temp Agency, Waco,Tx — Warehouse Associate January 2015 - April 2015

● Keep work organized and maintain freight flow

● Safely operate moving machinery, and other powered equipment

● Applying correct labels on shipping boxes

Customer Care Channels,Waco,Tx — Call Center Associate January 2013- January 2015

● Professionally handle a high volume of incoming calls

● Gather customer information, fulfill customer needs

● Navigate multiple systems simultaneously

● Adhere to the attendance requirements

● HIPAA guidelines

EDUCATION

University High School, Waco,Tx —High School Diploma November 2012 - June 2013

Midway High School, Waco,Tx

October 2010 - November 2012

PROJECTS

Pike High School Student Council — 2009

Pike High School Best Buddies — Mentoring for Individuals with Special Needs

*References

Chez Slayton - 469-***-****

Kathy Spencer- ad2c6j@r.postjobfree.com

Latoya Brown- 254-***-****



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