Customer Service Entry Level

MT Meredith Twomey

Reno, NV ***** 650-***-**** ***********@*****.***

PROFESSIONAL

SUMMARY

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. WORK HISTORY DOG WALKER 01/2021 to 12/2022

Wag Reno, NV

Maintained clean and organized work environment to maintain customer safety.

Built strong relationships with customers and colleagues by providing friendly and personable service.

Responded to customer calls and emails to answer questions about products and services.

Utilized problem-solving skills to address customer queries and complaints. Answered customer questions about product availability and shipment times.

Managed [Number]+ incoming calls each day with utmost professionalism and knowledgeable service.

Described products to customers and how best to care for merchandise. CARD STALKER 09/2022 to 11/2022

Hallmark Reno, NV

Unloaded, sorted and stocked merchandise according to store layout and product placement.

Maintained effective team member communication.

Greeted customers and directed to requested products. Answered customer questions and provided detailed product information. Processed and packaged stock items for customer purchases. Maintained stockroom records and generated reports for management. Kept work areas neat, clean and free from debris.

Stocked designated items on shelves, end caps and displays. Stocked shelves, racks and cases with new or transferred merchandise. Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Stocked shelves to match planogram images and instructions. Interacted with guests in friendly and knowledgeable way. Transported merchandise to sales floor and replenished out-of-stock and low-stock items.

Labeled products, rotated stock and fronted merchandise for appealing display.

Greeted store customers and discussed needs.

Moved cardboard, plastic ties and other debris from unboxing to trash. Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Followed orders precisely for correct items, sizes and quantities. Pulled merchandise from inventory storage and documented quantities to maintain accuracy.

CUSTOMER SERVICE ASSOCIATE 09/2018 to 03/2021

Home Deopt Reno, NV

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered customer telephone calls promptly to avoid on-hold wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Solved problems with products and services by providing customers with technical support.

Exhibited high energy and professionalism when dealing with clients and staff.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Maintained up-to-date knowledge of product and service changes. Responded proactively and positively to rapid change. Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Promptly responded to inquiries and requests from prospective customers. Managed timely and effective replacement of damaged or missing products.

Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues. Sought ways to improve processes and services provided. Developed and updated databases to handle customer data. GROCERY CLERK 09/2003 to 10/2013

Raleys Redwood City, CA

Stocked shelves and organized merchandise displays for easy retrieval. Pleasantly greeted customers and provided prompt and courteous service. Communicated with customers and staff politely and professionally to uphold store standards.

Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule. Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.

Assisted customers by finding items quickly to boost store satisfaction rates.

Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.

Retrieved items for customers and verified prices. Inspected floor displays, noted missing items, and immediately replenished merchandise.

Removed trash, swept, and mopped floors for professional appearance. Addressed customer complaints and concerns, providing mutually beneficial solutions.

Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.

Collected shopping carts from parking lot and returned to stand to keep lot organized.

Operated cash register to accurately process and record customer payments.

Worked with floor team and managers to meet wide range of customer needs.

Responded promptly to requests for assistance, spills and customer inquiries.

Set up new sales displays each week with fresh merchandise. Performed cash, card and check transactions to complete customer purchases.

Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Maintained current knowledge of store promotions and highlighted sales to customers.

Checked personal identifications during alcohol and tobacco sales. Handled cash with high accuracy and took care to check bills for fraud. EDUCATION High School Diploma 06/2001

Aragon High School, San Mateo, CA

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