Call Center Information Technology

Sheldon Graham

***************@*****.*** 876-***-****

linkedin.com/in/sheldon-graham-7b9650aa

Summary

Objective

To be invited in your organization to work hard and do the task put before me. with over eight (8) years of experience within the IT field, I am confident that I will be a good addition to your team. Experience

Enterprise Information Technology Architect

Advanced Call Center Technologies, LLC

Jun 2020 - Present (3 years 3 months)

Support and maintain computers and network equipment, support agents with all equipment issues. Computer Specialist

Royal Decameron Indigo Beach Resort

Feb 2018 - Mar 2021 (3 years 2 months)

• Create/edit/delete users in active directory and all the other programs that the company uses day to day for all three properties in Jamaica.

• Check and Maintain all the WIFI access points, cameras and phones on property

• Check and ensure that all servers are working

• Ensure that all the company phones and laptops are accounted for and properly signed out to staff System Technician

ADS Global

Mar 2014 - Jul 2015 (1 year 5 months)

• Ensure that the computer systems that are on the production floor are in fully working order

• Typing up the weekly shift for my team and e-mail it to workforce and accounts department

• Remote into to servers locally and overseas to ensure that the backup services are running as if should and as for the once that are not backing up fun them manually and report the problem to the system administrators

• Ensuring that all the PCs are added to the domain Mobile Technician

My own

Sep 2010 - Present (13 years)

• Repair and build computers both laptop and desktop

• Network cabling and setting up a small LAN network for store and school

• Setting up maintenance schedule for computer and network devices

• Active directory installation and maintenance

• Surveillance camera installation for home and business Sheldon Graham - page 1

Education

Green Pond High

Data entry Level 1

2002 - 2008

Kenilworth HEART Academy

Diploma

2010 - 2012

H.C.I.T

Associate Degree

2015 - 2018

Licenses & Certifications

Windows Server 2008, Server Administrator (MCITP) - HEART College of Innovation and Technology (HCIT)

Diploma

Cisco Network Programmability Engineer Specialist - HEART College of Innovation and Technology (HCIT)

Associate Degree

Skills

active directory • backup • building computers • ccna • cisco • Network Engineering Honors & Awards

employee of the month - Advanced Call Center Technologies, LLC Dec 2021

Sheldon Graham - page 2

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