Customer Service Manager

Wendell Disano

***************@*****.***

Automotive Service Manager

Experienced Automotive Technician seeking a position that will benefit from my excellent customer service skills and extensive knowledge in automotive repairs.

Offer hands-on experience in automotive repairs, brakes, ordering and installing parts. A true professional adept at inspecting, troubleshooting and fixing a wide range of vehicles. Knowledge in service schedules and well-versed in reading technical documentation. Proven skills as a Class B Mechanic in supervising a group to complete repairs, order parts and complete field repairs in an accurate and efficient manner. Strong work ethic regarding keeping work areas neat, supplies organized and equipment maintained.

Work Experience

AUTOMOTIVE MANAGER/TECHNICIAN

Hoyt Transportation Corp

2014-Present

*Supervised technicians and assisted with diagnosis and repairs

*Communicated effectively with customers

*Researched parts prices to create estimates

*Dispatch mechanics to field emergency service

*Prepare vehicle files for DOT Inspections

*Schedule and distribute daily work orders to technicians

*Perform preventive maintenance on vehicles

TECHNICIAN SUPERVISOR Coach Truck and Bus Repair -Brooklyn 2012 -2014

*Effectively communicated with technicians to monitor repair status and coordinate delivery of parts needed

*Discussed vehicle/truck concerns with customers and documented all information

*Wrote estimates and work orders

*Responsible for repairs, including brakes, steering and suspension, tires, oil changes, engine diagnosis and repairs

*Prepared Invoices and maintained accurate records

PARTS MANAGER/SERVICE TECHNICIAN

Marquis Ambulette

2011-2012

*Responsible for ordering parts for stock

*Maintained accurate records of inventory

*Received and reviewed incoming shipments against purchase order

*Worked at a rapid pace to meet deadlines

SHOP MANAGER/AUTOMOTIVE TECHNICIAN

Bobmar Transportation

2004 – 2011

*Assigned daily work assignments to mechanics

*Assisted with diagnosis

*High customer service satisfaction

*Perform Preventive Maintenance

*Dispatch mechanics for emergency field calls

Contact this candidate