Customer Service Representative

PAMELA PINKNEY

Ketchikan, AK *****

907-***-**** - **********@*****.***

PROFESSIONAL SUMMARY

Ability to work in a fast-paced environment with multiple tasks and external influences. Dedicated to delivering excellent customer service to all guests, coworkers and vendors. Knowledge of company products, optional tours, services, local information, policies, procedures, and guidelines

SKILLS

Reservation Processing

First aid training

Organizational skills

Positive attitude

Excellent communication

Time management

WORK HISTORY

04/2019 to 09/2023 Guest Service Representative

Holland America Princess – Denali National Park And Preserve Answer and redirect phone calls as needed, greet and interact and communicate with guests at front desk or on property providing local information or answer questions

Maintained high level knowledge of all hotel services offered to answer guest questions.

Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.

04/2018 to 09/2018 Laundry Attendant

Holland America Princess – McKinley Princess Wilderness Lodge Routinely process resort laundry linens in a timely manner Assist in housekeeping and other duties

Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.

05/2013 to 09/2017 Driver Guide

Holland America Princess Alaska-Yukon – Ketchikan Transportation Provide a variety of customer service and driving tasks Guide narrative tours of history of the area to guests excursions Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

04/2016 to 09/2016 Laundry Attendant

Denali Princess Wilderness Lodge, Denali

Drove the laundry trucks to deliver clean laundry pick up used Assemble and folded sheets, towels integrated fit and flat sheet Operate industrial iron for restaurant napkins, sheets and pillow cases for the resorts and surrounding areas

05/2012 to 09/2012 Room Attendant

McKinley Princess Wilderness Lodge

Ensure the assigned rooms are clean by end of shift Maintain organization of all storage areas

Complete regular projects and communicate with supervisors EDUCATION

12/1991 Bachelor's Degree: Engineering and Applied Sciences Arizona State University - Tempe, AZ

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