Customer Service Specialist

TAMICKO RENEA JONES

Summary

**+ years of dedicated customer service and social services experience. Performance-driven, self-motivated, and positive-thinking worker with proven ability to establish rapport with clients. Manages all casework, eligibility processes, and customer service for those in need.

Skills

Office Management

Customer Service and Rapport Building

Data Review and Entry

Microsoft Office Suite Proficiency

Case Management

Scheduling/Calendaring

Promotion of Community Programs

Document Research

Customer/Client Interviews

Initiate, Execute, and Implement New Programs

Licensed Notary

Work History

Tri-Starr Talent – COSA-Neighborhood & Housing (Temporary Assignment), Aug 2023-Oct 2023

Community Service Specialist

Provide empathetic customer service to those seeking rental assistance through the City’s Housing Program.

Review all incoming applications and determine client eligibility for services and assistance.

Contact the applicant with further questions and ultimately discuss their eligibility and selection.

Manage all client information within database, updating frequently.

Tri-Starr Talent – Hired Perm w/ COSA-Dept Human Services & CAM/Corazon Day Center, Sept 2020 – June 2023

Community Service Specialist

Answer the phone calls at the homeless hotline.

Refer clients to immediate resources such as where to get hot meals, sack lunches, clothing, places to shower.

Supervisory oversight of the Shower Imitative Homeless Outreach Initiative.

Ensure adequate staff/volunteer coverage during the program operations.

Facilitate set-up and break-down of the shower initiative operations.

Ensure adequate staffing and supplies are available for the shower initiative (toiletries, flyers, etc.)

Pre-screening of clients to determine their immediate needs.

Handle their coordinated entry assessments for housing programs for SARAH, and other available programs.

Refer clients for the different Pilot assistance programs available based on their immediate needs such as rental and utility assistance to prevent them from becoming homeless.

Refer clients where they can order their birth certificates and ID’s free of charge.

Assist the COSA outreach department with their Data Entry.

Screen applicants for program suitability, conducted family assessments.

Work closely with clients and assist them in completing applications.

Customer Support & Services Nov 2015 to Jun 2017

Southwest Airlines Reservation Center

Make reasonable procedure exceptions to accommodate unusual customer requests.

Provide friendly service to and maintains positive relationships with all internal and external Customers.

Work in a cooperative spirit to ensure the success of our Company.

Responsible for providing customer service to people desiring to travel, by determining and recommending the service that met the customers' needs.

Communicate with customers by telephone to furnish information regarding fares, schedules, routings, flights and availability of space.

Finalize sales of Southwest Airlines flights, confirm reservations, and provide information regarding ticket purchase and other special services.

Answer customer inquiries regarding flight arrivals, delays, cancellations, flight irregularities, facilities, and other general information.

Additional Work History

Various Child Care Provider Roles - Aug 1999 to Oct 2015

Offer detailed daily reports that outline each child’s activities.

Incorporate music and art activities to encourage creativity and expression.

Maintain daily records of activities, behaviors, meals and naps.

Escort children on outings and trips to local parks and zoos.

Create and implement a developmentally appropriate curriculum.

Uphold all CPR and regulated certifications.

Spark creativity and imagination by helping children discover new things each day.

Education

High School Diploma - Pflugerville High School

Some College – San Antonio Theological College West

Volunteer Work

Supported various nonprofit entities between 2002-2020 to include Prison Ministry, CAM/Corazon Ministries support, Incirlik Youth Program Lead, etc.

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