Customer Service Software Engineering

Annick Kabera

** – *** Limeridge Rd W

Hamilton, ON L9C 7C8

Telephone: (905) - 920 - 6695

Email: **************@*****.***

Objective:

Highly motivated individual with excellent interpersonal skills; dedicated to provide quality customer service.

Highlights of Qualifications/Skills:

Trained in Customer Service Excellence

Fluent in French

Strong organizational skills, time management skills

Strong cross-cultural communication skills

Ability to learn continuously new skills quickly and to multi-task efficiently

Ability to remain a positive demeanour and foster team spirit

Outstanding work ethic; highly dependable, team player and hard-working individual

Knowledgeable in different computer software programs

Work Experience:

Nord Sud Industries (Burundi) April 2018 – July 2023

Information Technology Operator

Gathered necessary clients information

Updating and maintaining clients’ profile

Performed inbound/outbound customer calls

Trouble shooting problems

Answering phones and assisting the team as needed

People Ready Sept 2023 – Now

Food packager at Maple Leaf

stand, bend, twist, lift repeatedly meat packages

Stack boxes on a skid

work in a refrigerated environment

Education

Hope Africa University – Bujumbura, Burundi May 2010 – Jun 2014

Software Engineering Degree

Graduated from the 4 Years Software Engineering Degree

REFERENCES AVAILABLE UPON REQUEST

Annick Kabera Page 1

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