Data Entry Customer Support

ERICA HARRIS

Saxe, VA ***** • 434-***-**** • **************@*****.***

PROFESSIONAL SUMMARY

Experienced Computer Lab Assistant with over 3+ years of experience in Customer Support. Excellent reputation for resolving problems and improving customer satisfaction. SKILLS

● MS Office

● Data Entry

● Maintenance and Repair

● Google Workspace

● Keyboarding

● Database Management

● PeopleSoft

● Good Telephone Etiquette

● Problem-Solving

● Dependable and Responsible

● Training and Development

● Accounting

● Personal Finance

● Visual Basic

WORK HISTORY

Cashier/Line Server

Thompson Hospitality Services - Farmville, Virginia 08/2014 - 08/2020

● Provided exemplary service to students, staff, and visitors.

● Rung up purchases, gave change and issued receipts.

● Tracked meal purchases and accepted payments at cash register.

● Cleaned and sanitized surfaces, tools, and equipment.

● Served food according to temperature, safety, and presentation guidelines.

● Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

● Assisted cashiers with processing customer payments and documenting orders.

● Operated equipment such as cash register with care and attention to safety protocols.

● Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.

● Kept work and food areas pristine to meet presentation and food safety requirements.

● Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas. Volunteer Registration Assistant

Southside Virginia Community College - Keysville, Virginia 08/2004 - 08/2004

● Registered students for courses and processed cancellation classes.

● Greeted students and customers.

● Answered telephones, scheduled appointments, faxed, scanned, copied and printed documents.

● Provided student ID cards.

● Handled paperwork.

● Resolved and documented customers inquires and complaints. Volunteer Computer Lab Assistant

Southside Virginia Community College - Keysville, Virginia 08/2001 - 08/2004

● Handled lab equipment, cleaned keyboards, printers, monitors and disk drives.

● Supported all computer lab operations.

● Provided instruction to all lab users on proper use of all equipment.

● Removed malware, ransomware and other threats from laptops and desktop systems.

● Conducted research, gathered information from multiple sources and presented results.

● Tested and uploaded software and hardware.

● Maintained customers log-in sheets.

● Responded to, resolved and documented customers inquires and complaints. 05/2006

05/2006

EDUCATION

Associate in Applied Science: Information Systems Technology Southside Virginia Community College - Keysville, Virginia Associate in Applied Science: Business Management

Southside Virginia Community College - Keysville, Virginia Certificate in Applied Science: Information Systems Technology Southside Virginia Community College - Keysville, Virginia

05/1999

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