Service Representative Customer

Lisa Ward

** ** ******* ***, ******, KY *****

***********@******.***

606-***-****

Professional Summary

~ Hardworking and reliable Shoe Department Manager and Receiving Manager focused on.

going above and beyond to support team and serve customers.

~ Trained in lead cashier and offering top-notch professional abilities. Keep team motivated

and enthusiastic about their job.

- Motivated to continue to learn and grow as retail professional. I worked hard to keep

personnel focused on a sense of commitment of teamwork.

- Skilled team player with strong background in retail environment. Works well

independently to handle assignments and always ready to go beyond basics assignments.

Quick learner with good computer abilities.

Skills

Department management Coordinate department activities

Multi-department management Customer Service Representative

Experience

Lowe's Home Improvement Corbin, Ky

CSR/Tool Department Mar 2020 - Current

+ Reviewed activities regularly to identify opportunities for improvement.

‘+ Managed daily tasks consistently and sought out opportunities to go beyond

requirements and support business targets.

+ Custom Service Representative - checking out customers and ensuring they have had

a great shopping experience.

+ Credit specialist - helped customers have the opportunity to receive special offers with

signing up for a credit card.

+ Carried out high-quality customer service to everyone with a great customer

experience while shopping at Lowe's.

Burke's London, Ky

Lead Supervisor/Receiving Manager Jul 2019 - Feb 2020

+ Increased productivity and employee retention by improving operations and building

good relationships with team members.

+ Inspected cleanliness of store and operations to maintain compliance with safety and

sanitation regulations.

+ Increased involvement of business with local community by participating in outreach

activities and programs.

+ Delivered store sales and financial objectives by improving restaurant operations and

developing leaders.

+ Contributed information and recommendations for strategic planning and business

reviews.

Education

Southeast Community and Technical College Pineville, Ky

Associate of Applied Science: Respiratory Therapy May 2008

* GPA32

+ Minor in business.

+ Volunteer, Homeless shelter and Toys for Tots.

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