Heather Williams

Fort Worth, TX 765-***-**** ad2c2t@r.postjobfree.com

An accomplished mainframe systems operator highly regarded for delivering outstanding results/outcomes in a fast-paced environment. Recognized for being a trusted team leader with extensive experience with IBM Z/OS, MVS, JCL and DB2. A strong communicator who works well with individuals across all levels of the organization, including Executives to ensure business availability and success.

CORE COMPETENCIES

Problem Resolution Customer Service Team Building Effective Communication

Critical Thinking TIme Management Detail Oriented Decision Making Creative Thinking

PROFESSIONAL EXPERIENCE

Computer Operator / System Analyst

HCL America Frisco, TX 2023 - Present

•Provide the same deliverables below for State Farm Insurance as well as training new HCL operators on the State Farm Platform.

Computer Operator / System Analyst

State Farm Insurance W. Lafayette, IN & Dallas, TX 1989 - 2023

•Worked in all areas of Data Processing: printing of all customer-related forms / tape librarian / create microfilm / batch processing / space management / Control M / autoflow / build network flows / install & maintain JCL and supporting programs / process requests, tasks & incidents using Service Now / fix space & network issues / worked various shifts in the 24 x 7 operation / periodically served as team leader / call center representative responsible for agent system issues.

Health Clerk

State Farm Insurance W. Lafayette, IN 1987 - 1989

•Worked in Health Company as a file clerk, mail clerk and file processor.

ADDITIONAL EXPERIENCE

Bank Teller (Lafayette Savings Bank) / Sales Clerk (Hallmark) / Clerk (Quick Trip)

EDUCATION

Graduated Delphi Community High School, Delphi, IN

PROFESSIONAL DEVELOPMENT

HIAA / JCL Fundamentals / MVS-ESA / Z-OS Fundamentals / DB2 / Autoflow