Shayne Rushton

Email: ad2c2j@r.postjobfree.com

Phone: 425-***-****

Social: https://www.linkedin.com/in/mshaynerush

Portfolio: https://www.github.com/mshaynerush

PROFILE

Customer service professional with over 20 years of experience seeking a career change into software development. I have software development experience, and due to my love of programming, I am pursuing a Bachelor of Science in Software Engineering with an expected graduation in March 2024. Seeking an entry level appointment as an application developer. SKILLS

C/C++

Python

Java

HTML

CSS

JavaScript

PHP

SQL

Unit Testing

Dash

Embedded

Systems

OpenGL

Secure Coding

Android

Development

MongoDB

NodeJS

EDUCATION

Southern New Hampshire University, Manchester, NH – 2021 - 2024 Anticipated Completion March 2024

Bachelor of Science in Computer Science with a concentration in Software Engineering GPA: 3.98

Honor Roll Every Term

Seattle Pacific University, Seattle, WA – 2020 - 2021 Computer Science

Edmonds College, Edmonds, WA – 2018 - 2020

Graduated Month, 2020

Associate of Technical Arts in Web Application and Cloud Development DEVELOPMENT PROJECTS

C++ Tic Tac Toe game

Huffman Tree encoding

Python based text game Feeding Ramsey

Android app Weight Tracker

PROFESSIONAL EXPERIENCE

Freelance Web Application Developer

• ebinventory.com 2022

Web based inventory management system for an internet-based auction company.

• petchefdelivered.com 2021

Custom pet food website

• constantcare.life 2021

Addiction recovery resource website – Custom WordPress template

• dontrite.cc 2021

Carpet cleaning service site

• modspaces.com 2002

E-Commerce furniture website

• hudsonsquarefurniture.com 2002

Information style website

• cabinetsrestored.com 2021

Cabinet refacing website

EMPLOYMENT HISTORY

Verizon Wireless, Portales, NM – 2022 – Present

Customer Service Representative

• Sales of new services and features.

• Represent the brand to increase value through customer service interactions.

• Troubleshooting phones, hotspot, internet devices, tablets and watches.

• Answer billing questions, change rate plans, cancel service, device activations, and more. Puget Sound Energy, Bothell, WA & Bellevue, WA -- 2011 - 2017 Business Analyst / Developer, Associate Business Support Analyst, Customer Service

• Earned a Diamond award for innovation for creating customer service tools.

• Developed documentation and tracking tools for Customer Service, Construction Services, Lease Services, Operations and System Projects, and Energy Efficiency Services departments.

• Created dashboards for construction project statuses.

• Research and provide recommendations for document storage. Sykes, Spokane, WA -- 2010 - 2011

Sales

• Take inbound calls for Sprint and sell new service activations. The Cobalt Group, Lynnwood, WA -- 2008 - 2010

SEO Specialist

• Perform site analysis, keyword research and provide performance data to car dealership across the country

• Recommend search engine strategies for rankings in Google, Yahoo and MSN.

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