Customer Service Representative

Summary

Proven track record of providing reliable and efficient service

Expert home health aide who has applied various therapeutic techniques to ensure patient comfort Customer service representative who meets and exceeds customer expectations by providing friendly, professional, and courteous service to clients

Experience in a fast-paced and energetic environment that prioritizes customer needs and concerns Maintain a compassionate and positive attitude and a friendly and welcoming demeanor during customer interactions Customer service representative able to resolve customer concerns and problems quickly and efficiently Proven track record of multitasking, attentiveness and courtesy Experience

Brookdale Senior Living Niagara Falls, NY

Personal Care Assistant 01/2018 - 11/2020

Provided companionship for an average of 40 new clients per month Assisted with an average of 40 new clients per month Provided health screenings to an average of 40 new clients per month Achieved top ratings and maintained consistent communication with clients Provided meal preparation for an average of 40 new clients per month Assisted with medical appointments for an average of 40 new clients per month Independent Living Association Niagara Falls, NY Personal Care Assistant 12/2013 - 08/2015

Assisted with an average of 3 new clients per month Provided health screenings to an average of 3 new clients per month Achieved top ratings and maintained consistent communication with clients Provided meal preparation for an average of 3 new clients per month Venture Forthe, Inc Niagara Falls, NY

PCA 01/2011 - 11/2013

Provided personal support in the home for an average of 4 new clients per month Provided companionship for an average of 4 new clients per month Provided health screenings to an average of 4 new clients per month Provided meal preparation for an average of 4 new clients per month Skills

Computer skills, Communication skills, Customer service, Typing, Computer literacy, Microsoft office Education

Niagara Falls High School Niagara Falls, NY

High School Diploma 06/1998

Volunteered on a monthly basis to prepare meals at the local community food bank Ran Track

Maintained High Grades Throught the 4 years

Latrina Davis

716-***-**** **********@*****.*** Niagara Falls, NY

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