SHARON EZROW

**** * ******* **** **** ****, LAS VEGAS, NV 89108

Phone: 517-***-****

Email: ad2c01@r.postjobfree.com

Objective

Seeking a full-time position as a Help/Service Desk employe or Technical Analyst.

Ability Summary

ServiceNow, CA Service desk, software extensive experience

Phone systems for Service desk experience

Knowledgeable in Microsoft Office 365, Word, Excel, PowerPoint and Outlook

OKTA Security experience

Creating Documentation

Active Directory intermediate skill level

Trouble shooting skills.

Able to handle on-call situations.

Able to complete projects and solve problems with expediency and accuracy.

Experience with multiple platforms and processes.

Numerous IT skills

Client server: VMWARE

ITRON MV90 meter software

BSA; ITIL V3 foundation

Trained in HP UNIX scripts

Disaster recovery planning

Able to create network flow diagrams

Employment History

01/2015 - 04/2023

Technical Analyst I

MGM Resorts International, Las Vegas, NV

BeyondTrust EPM Web Policy Editor 22.2.0.2. Microsoft Corporation Active Directory Users and Computers Version: 10.0.17763.1697 Version: 10.0.17763.1697. OKTA Applications; Microsoft 365 Applications, ServiceNow all Applications, CA ServiceDesk, SharePoint, VMWARE, GPVPN, SailPoint, Workday, AKIPS Network Monitor, LSR, UKG Dimensions, MY MGM, MY Apps, IGT Advantage (Patron), OPERA, PLEE, LOGMEIN, IGT Advantage Detroit access Used these applications to do my daily work, Update Passwords, Unlock User ID'S, SFT Installs for User's PC, Check User's Group rights access, Remote to End user's PC to help resolve issues, Remote to Company Servers to stop and restart Services/reboot devices, Monitor Network Alerts. Page out teams for Hardware/Software issues. Documentation updates and KB DOCS.

01/2014 - 12/2014

Data Analysts/TEK Consultant

Caesars Entertainment, Las Vegas, NV

Data Analysts/TEK Consultant Digital Data Security/Identity and Access Management; PCI Compliance project: Researched over 25000 Group/user AD accounts. Active Directory Users and Computers Microsoft Corporation Version: 6.1.7601.17514. Updated Groups/User Accounts information, removed users no longer needed, disabled Groups/User Accounts, researched both for contact information, sent emails to contacts requesting information on AD Groups/User Accounts, usage and owners/manager. Used AD and Remedy AR System 7.6.04 SP4, Research AD groups and individual user accounts to determine manager/owner/requester or department and type of account, Serviced, Shared mailboxes, Mobile Service Devices, Templates, Testing. Windows SharePoint Services 3.0. Used share point for the project's management of documents, stored data in spreadsheets, from 37 different properties. Project scope, risk analysis, actions, tasks, team/individual assignments. • Updated/Completed/Created Incident/Problem tickets. Exchange Server 2010 Microsoft Corporation Version: 14.03.0169.001.

Education History

General High School Curriculum

High School Diploma

Coldwater High School, MI

Cerritos Community College

Detailed References

References Available on Request