CANDIDATE DETAILS: ELVIS TENENG TEFON

Occupation

IT Professional (System Administrator, Server & Desktop Support Engineer, Network Support Engineer)

Years’ Experience

** *****

Age

38

Objective

Looking for an Information Technology position in an organization where skills in implementing, managing, maintaining, supporting and monitoring Microsoft Windows Server, Networks, desktop operating systems and applications will be an asset. Extensive LAN / WAN / hardware / software experience, supporting smart devices, providing technical support to users within the company, proactively ensures the stability and optimal operation of the end user environment, support internal and external clients. Looking to continue making a significant contribution within Information Technology industry.

SKILLS

Cover Note

I am highly successful and a competent team member with a background of extensive hands on planning and implementation experience in key areas of interest to Microsoft windows Technologies and its applications and computer hardware. I also have a very good knowledge of Microsoft office packages, pastel software installation, 3G, projectors, wired/wireless networks, electrical/electronic systems, and air conditioning and refrigeration systems. My success has been both internal to the companies to which I have contributed and external to clients and customers.

I will like to bring that success, aspirations and vision. Especially contributing the following to our bottom line and that of our clients.

-high standard of customer liaison and presentation, good telephonic manner as well as good customer facing skills

- Excellent outlook, word, excel usage skills and ability to follow processes

-A finely honed wealth of experience and sense of commitment that makes me a value added and innovative solution provider, combined with the proven ability to deliver satisfaction to you and your clients.

-A solid technological understanding and the savvy to assimilate implement and integrate the systems that form the underpinnings of business.

-The adaptability and customer driven mind-set that enables a company to build and maintain profitable relationships with its clients and customers that penetrate its markets.

-Doing more than 14 years in an IT industry, I have consistently led planning and implementation that resulted in an IT reduced cost and salvaged customer relationships. I have successfully contributed my windows platform planning, design and implementation skills, while motivating team members, find tuning project plans and juggling multiple activities. I have occasionally been called upon to use my analytical skills to scrutinize systems and client needs, as well as conceptualize innovative solutions. My Certificates are as follows: MCSA-Microsoft Certified Systems Administrator, MCSA +Messaging, MCP-Microsoft Certified Professional N+ certified Professional (Networking Technician), A+ Certified Professional (Computer Technician), National Diploma in Computer Hardware/software maintenance. I am currently studying a National diploma certificate with Pine Valley Institute. I am a pro at cost and time savings. I thrive on the pressures of a fast paced environment. I am that professional with both the creativity to envision the big picture and the meticulousness to handle all the little details. I have more than proven my innovative problem-solving abilities.

PERSONAL DETAILS

Name and Surname

Elvis Teneng Tefon

Contact Number

Email Address

ad2bzj@r.postjobfree.com

Residential Address

146 Sherfield Ct Elizabethtown Pennsylvania

17022

Date of Birth

12/01/1985

ID/Passport Number

AA542031

Marital Status

Married

Gender

Male

Languages

English, & Pinyin, (understand bit of French)

Country of Origin

Cameroon

Permit Detail

Visa

Driver License

Code 14 (EC) & international drivers permit

Personal Attributes

I am able to work under pressure, pay attention to details, show perseverance, patience, ability to put thoughts and ideas on paper, have high energy level of work concentration, flexible, organized, ability to overcome obstacles, persistent with tasks at hand, high sense of adaptability, diligence, self motivated, passionate about technology, delivering exceptional services, don’t discriminate, team player, good leadership skills, multi cultural oriented, do research using internet and team members, able to work without supervision, able to work independently, able to meet deadlines and excellent people communication both verbal and written, Sound business acumen, able to train and impart knowledge to others, delivering results, working with people, analytical, punctual, systematic and good problem solving skills.

Areas of Expertise

•Installing and configuring servers for applications.

•Administering domain servers (Active Directory), application servers and network services (DNS, WINS, DHCP).

•Administering mail systems (MS Exchange Servers).

•Installing, configuring and troubleshooting hardware and software.

•Technical support with individual users' difficulties with computer systems: provide instructions and training, diagnose and solve common problems.

•Monitoring and tuning performance.

•Adding / deleting / modifying and maintaining user account information.

•Applying operating system updates, Service Packs and configuration changes.

•Network configuration, cabling and installation.

•Supporting and maintaining desktop and laptop equipment.

•Interfacing between users and the IT department.

Software Knowledge

Microsoft Windows Server 2008 / 2003 / 2000

Microsoft Exchange Server 2003/2010

Windows, Active Directory windows Server 2003/2008

Microsoft Windows 8, Vista, Windows XP, Windows 2000 Professional, Windows ME, and Windows 98.

Microsoft Office 2003/2007/2010/2013

MS Office (Word, Excel, Outlook & Outlook Express, PowerPoint)

Equipment Knowledge

Servers and Storage equipment:

Dell PowerEdge and Blade Servers, Dell PowerVault MD Series storage solutions.

HP ProLiant ML, DL, and Blade series servers, HP Storage Works.

IBM Power Express Servers, IBM Power Blade Express Servers, IBM System Storage DS series.

Desktop and Notebook computers

Dell, HP, IBM, Acer, Mecer, Fujitsu Siemens, and no branded computer systems.

Transferable Skills

Leadership & Communication skills

Communicate facts and ideas clearly both orally and in writing.

Understand and respect people from diverse backgrounds

Learn and use various computer programs and other information technology equipment and software.

Flexible, committed to change and learning.

Instil self-confidence and self-esteem in others.

Identify, describe, and assess needs, values, interests, strengths, and weaknesses of individuals.

Exercise "give and take" to achieve group results.

Solve problems creatively, logically, and practically in a professional manner.

Research, investigate, and compile information to solve simple and complex problems.

Teach, supervise, and train others using easy-to-understand concepts and hands on experience.

Manage time efficiently and effectively through scheduling and prioritizing.

Handle multiple demands for commitment of time, energy, and resources.

Identify critical issues quickly and accurately.

SALARY

Negotiable

AVAILABILITY

Immediately

WORK EXPERIENCE – DETAIL

1.IT System Administrator (Self Employed) at Resource Centre for Information Technology and Associate Electronics, Jhb: 02 March 2014 to date

Duties/ responsibilities

·Provide 1st,2nd,3rd line support on hardware and software including servers, Desktops, Laptops, workstations & networks

·Maintain exceptional service for all support queries

·Ability to identify a business requirements and provide appropriate technical solutions

·Manage and support company IT infrastructure to ensure minimum down time.

·Support and maintain servers and applications to assure optimal usage.

·Keep clients up to date with requests

·Manage users accounts & storage recourses

·Travel to customers on request for 3rdline support

·Escalate back to the office problems to the infrastructure team problems when on high request for assistance

·Log all calls via the call management system

·Provide technical support for onsite and remote persons via telephone, email, face to face & helpdesk

·Take ownership of technical problems & being proactive when dealing with problems

·Deliver on tasks contributing towards project delivery

·Installation & configuration of all operating systems for several different network roles

·Maintenance of operating systems

·Administer network share & printers, security and permissions

·Improve flow of information within the company using current and/ or new technology.

·Optimise WAN architecture to suit company needs and changes

·Attend to incidents logged on the helpdesk within set timeframes

·Liaise with internal users and external suppliers to provide optimal service.

·Responsible for managing and supporting company IT infrastructure.

·Keeping the asset register up to date on all IT related assets and licensing.

·Prepare equipment to introduce to the field

·Support & setup office 2003/2007/2010/2013

·Highly experience with windows XP/windows 7 & windows 8

·Responsible for windows 2000, windows server 2003, and server 2008 maintenance and support at head office branch offices.

·Support and maintain of Microsoft Exchange 2007 & 2010 mail server architecture.

·Support and maintain of mail Marshall SNTP e-mail security.

·Support and maintain Linux send mail server architecture.

·Support of Microsoft SQL server 2000/2005/2008 servers

·Implement and support of company WAN( wide area network)

·Linking of branch offices data systems.

·Improving flow of information within company.

·Implementation of new technologies.

·Support of networks and servers and development of customer solutions.

·Centralizing all email domains into single exchange architecture and utilizing outlook web access for branch offices.

·Centralizing SQL and Exchange servers in central active directory domain.

·Optimizing WAN architecture to suite company changes.

·Desktop operating system support on windows 2000, windows XP, windows Vista, and windows 7,windows 8

·Server support (Firewall, Mail Marshall, Exchange, Active Directory, portals, intranet/internet, backups, IS Fax, Virus protection).

·Installing computer hardware and software

·Installing network printers and scanners.

·Attending to incidents logged on It helpdesk in quick and professional manner.

·Setup users’ laptops (i.e. installing VPN software to connect from overseas).

·Updating of incidents on the helpdesk system and proving feedback to the IT technical support manager.

·Monitoring of Comair servers and networks status

·Technical investigations and escalations

·Install and configure Cisco routers and internet setup ADSL, ISDN, Dial UP, 3G and wireless Ethernet, setup WAN/LAN connection, prepare cables i.e. cat 5e, & cat 6e network cables and RJ45.

·Desktop support.

Reason for leaving

Looking for Career Enhancement

1.IT Technician at Eugine Electronics & Internet Café, Jhb: Feb 2008 to Jan 2014

Duties/ responsibilities

·Monitoring, troubleshooting and implementing fixes to all LAN connectivity issues within the environment.

·Create new users, administer and maintain existing users on Active Directory and Exchange, clean-up Active Directory and Exchange of retired user accounts and mailboxes.

·Pro-actively Monitor, troubleshoot, and resolve all hardware and software problems on all servers, report any faulty hardware to equipment supplier and request replacement of faulty components on servers under warranty, install / replace and configure new components on servers, apply patches and Service parks on servers, update firmware and device drivers as required on servers, rack up, install and configure new servers as required.

·Install, support and maintain Windows XP professional and Windows Vista operating systems on desktops and notebooks install support and maintain MS Office application, anti-virus software and other proprietary software on desktops and notebooks.

·Liaise with callout personnel to resolve problems.

·Implement Antivirus, Anti-SPAM and content filtering solutions on desktops as per policies and procedures.

·Provide timely and accurate communication to users, management and clients of Servers and desktop status including nature of the problem and possible resolutions, notice of scheduled downtime, problems such as degradation of services and involvement in all problem resolutions and projects.

·Implements security procedures and policies as directed by the Security Officer or Management.

·Ensure identification of desktop hardware/software problems by constant monitoring; strive to eliminate re-occurring problems relating to servers, desktops and the network environment as a whole.

·Purchase, install and maintain desktops in support of company requirements.

·Test and recommend hardware and software for company use to ensure that systems meet the future requirements of the end users.

·Provide maintenance reports on a weekly basis.

Reason for Leaving

Resigned

Interests and activities outside of work – hobbies, what I do for fun and relaxation, community activities etc.

Attending conferences, seminars, events, workshops and meetings to broaden own knowledge & career.

Reading career related books, magazines and newsletters; participating in work group discussions and forums.

Surfing the net for research and technology news.

Playing Soccer and listening to music

EDUCATION

FEB 2008

MCSA Messaging: Microsoft Certified Systems Administrator on Messaging (Certificate)

Privately Studied

MAR 2008

MCSE: Microsoft Certified Systems Engineer (Certificate)

Privately Studied

JUN 2008

MCSA: Microsoft Certified Systems Administrator (Certificate)

Privately Studied

JAN 2008

MCP: Microsoft Certified Professional (Certificate)

·Implementing and Managing Microsoft Exchange Server 2003.

·Designing a Windows Server 2003 Active Directory and Network Infrastructure.

·Planning, Implementing & Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure.

·Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure.

·Managing and Maintaining a Microsoft Windows Server 2003 Environment.

·Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure.

·Installing, Configuring, and Administering Microsoft Windows XP Professional

DEC 2008

CompTia Network+ Certified Professional (Certificate)

Privately Studied

NOV 2007

CompTia A+ Certified Technician (Certificate)

Privately Studied

APR 2005

Diploma-Computer Engineering and Network Installation

Grobalink Bamenda- Cameroon

AUG 2005

Computer Operator

Computer Resources & Agricultural technology Bamenda Makon

·Subjects: operating systems(using windows98/2000/XP),word processing/desktop publishing, electronic spread sheet(using excel 97 & 2003) IT & internet, introduction to programming(Microsoft qbasic & visual basic)

JUN 2004

Baccarraureat Technique

G.T.H.S Bamenda Cameroon

·Subjects passed: Mathematics, Physics, Chemistry, Philosophy, English, French, Electrical / Electronic Technology, Electrical / Electronic systems, Test and measurement & digital circuit boards, Air conditioning and refrigeration systems.

JUN 2003

Probatoire Technique

G.T.H.S Bamenda Cameroon

Subjects passed: Mathematics, Physics, Chemistry, Philosophy, English, French, Electrical / Electronic Technology, Electrical / Electronic systems, Test and measurement & digital circuit boards, Air conditioning and refrigeration systems.

APRIL 2002

ELECTRICAL TECHNICIAN

G.T.C SANTA SUB- DIVISION

Subjects passed: Electrical Technology, Electrical Machines, electrical diagrams & wirings, test and measurements, apply mechanics, maths, physics, chemistry & physical science,

REFERENCES

Company name: Eugine Electronics & Internet Café

Contact person : Mr Eugene Taka

Relationship : Director/ owner

Contact number: 011-***-****/ 072*******

Contact person : Winston M. T.

Relationship : Friend

Contact number : 072-***-****

Contact this candidate