ROBERT STEWART II Sr. Project Coordinator

773-***-**** ad2bze@r.postjobfree.com Austin, TX Linkedin.com PROFESSIONAL SUMMARY

Energetic Project Coordinator with 5 years of IT experience and 4 years of Project Coordination Implementing expertise in project execution, leadership, client retention, and creative resource utilization Forward-thinking IT/Infrastructure Coordinator with expertise in: Project Mgmt – Contract creation – Cost Control – Infrastructure Logistics - AutoTask – Team Leadership – Customer Service – Risk Mgmt EXPERIENCE

Project Coordinator 2022-Present

SHI International Corp.

● Proactively oversee day-to-day operational and tactical aspects of multiple, large-scale projects from conception to completion, including client retention and relations

● Managing local, national, and incoming client work orders, tickets and invoices through airtable/autotask

● Coordinating the deployment of field service technicians to nationwide client sites (230+ sites) weekly

● Collaborating with a team of 8 Project Coordinators to delegate client requests and new project workloads

● Review and approve SOWs and payment to technicians upon site completion

● Creating projects/contracts for new partner trainings and identified errors in weekly QC reports for invoicing

● Effectively communicate expectations to project resources and stakeholders in a timely and transparent fashion Infrastructure Project Coordinator 2019 – 2022

RL Canning/Chicago Public Schools, Chicago, IL

Implementing Cisco upgrade contracts for 636 schools to minimize the impact of dead zones, annual Wi-Fi modification costs, and academic interruptions. With these contracts and upgrades, we worked with the modernization team to provide new technologies and educational opportunities.

● Successfully rolled out the citywide school upgrades of HVAC, wiring, and handicap accessibility checkpoints to over 60 schools and counting, with a projected annual budget return of 3%.

● Participating in 1:1 capacity planning with school administration to personalize, encourage, and enhance the customer experience and increase the likelihood of continued client relations

● Prepared material purchase orders, change orders, Request for Information coordination, change order management, back charges, material matrix, product submittals, and approved contractor invoices for payment

● Providing technical engineering information to company employees and subcontractors to ensure the project complies with all OSHA safety standards, codes and specifications, and design instructions

● Utilizing daily field reports, incorporating quantities, equipment utilization, and tracking Security Supervisor 2017 – 2019

Securitas, Chicago, IL

● Conducted training on Safety policies, greetings, escorts, and officer-to-officer communication

● Reduced hourly patrol time and drafted SOP’s

● Coordinated emergency response protocols for medical, fire, and other emergency incidents ROBERT STEWART II

773-***-**** ad2bze@r.postjobfree.com Austin, TX Linkedin.com Office Administrator 2014 –2015

Chicago State University

● Reviewed scholarship entries for prospective students and coordinated off-campus events

● Updated fiscal year documents electronically and serviced local printers

● Planned/promoted company events for Alumni to increase yearly donations SNOW ITS intern 2014 – 2015

Hyatt Corp, Chicago, IL

● Facilitated the project planning of outdated/out-of-warranty technology and software

● Performed Exploratory /ad hoc, Functional and Acceptance (User and essential), and regression testing

● Coordinated and performed hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring system applications

● Managed the migration of old to new technology, ensuring the project stayed within the timeframe EDUCATION & CERTIFICATIONS

Chicago State University

B.A. in Psychology 2014-2018

Chicago, Illinois

Awarded the “Outstanding Performer” award during my tenure with RL Canning IT technical training/YearUP 2014-2015

Chicago, Illinois

CORE COMPETENCIES

Technical skills and application:

● Remote Support

● Billing/Invoicing

● Mac/Windows OS

● Slack/MS teams

● Microsoft 365

● Saas

● Data Migration

● Active Directory/CRM

● Auto Task

● Scheduling/Dispatch

● Comptia A+

● Agile methodologies

● Digital communication

● Oracle

● Device/Materials Procurement

● jira

● program management

● Tier I-III troubleshooting

● Customer

● Airtable

INTERESTS

Ai digital design - Playing and emulating modern & classic video games - Avid binge-watcher

- Real estate - Being a dog dad (Newfoundland & Goldendoodle)

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