Data Entry Customer Service

PRIYA SANTHIRAMOGAN

**************@*****.*** 585-***-**** Rochester, NY 14620

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills

Translating/interpretation: fluent in

Tamil (India, Singapore, Malaysia, Sri Lanka)

Pro-active interdepartmental communication.

Formally recognized as team contributor through multiple Employee-of-the-Month Awards.

Competent in various programs, including Word, Access, Excel, PowerPoint, Outlook, QuickBooks E Record, Flow cast Hospital Patient Accounting, Cyracom, and additional proprietary systems.

Employee Work Scheduling

Final Cut Pro

Time Management

Decision Making

Microsoft Office

Performance Quality Assurance

Broadcasting Materials Preparation

Attention to Detail

Program Scheduling

Critical Thinking

Interdepartmental Coordination

Verbal and Written Communication

Staff Hiring and Evaluations

Problem-Solving

Event Coverage Planning

Program Guidelines Adherence

Experience

Temple of sarees Rochester, NY

Program Coordinator

01/2021 - Current

Scheduled and developed program activities in accordance with program needs.

Collaborated with community leaders, organizations and public agencies to promote programs within community.

Facilitated educational workshops, meetings and conferences associated with program.

Delegated tasks to staff and volunteers during daily activities and organized events.

Prepared periodic reports, financial statements and records on program activities, progress and status for management.

Explained program offerings and requirements to participants and answered related questions.

Conducted research and planning necessary to assist with program evaluation, assessment, and annual reports.

Developed brochures, newsletters and flyers to create promotional literature for program.

Conducted research and engaged in collaborative grant development efforts to support program needs and innovations.

Reviewed applications and documentation independently or in conjunction with supervisor to make decisions pertaining to programs.

Utilized appropriate promotional or marketing methods to recruit program participants, members and volunteers.

Facilitated program development and launch via strategic resources allocation.

NY STATE -NYSDOH Henrietta Dorm Arena Rochester, NY

Vaccine Support /Data Entry Coordinator

04/2000 - 09/2020

Ensure registration of consumers/community members interested in receiving COVID-19 vaccination and support other activities as needed at satellite vaccination sites

Engage consumers/community members, informing them about how the satellite vaccination site functions, and ensure the availability of a comfortable waiting area for them

Assist to ensure appropriate flow of people to avoid congestion of waiting areas and/or post-vaccine observation areas

Support registration by taking temperatures, providing educational materials, and scheduling appointments

Support individuals to complete screening questions and consent forms

Perform data entry of demographic and vaccine administration information

Bring any serious medical issues to the attention of the medical coordinator

Follow up with individuals who have missed their appointments

Participate in training as needed

Participate in daily team meetings

Ensure, maintain and promote confidentiality of all protected health information.

Followed company's strict rules and procedures to maintain data integrity and confidentiality.

Reviewed database entries to verify regulatory compliance.

Monitored data integrity and confidentiality by observing strict regulations and procedures.

Identified and corrected improper cases of data entry to prevent data redundancies and integrity failures.

Planned and developed data entry documentation and instructions to optimize data delivery.

Analyzed effectiveness of data entry equipment to secure data integrity across entire system.

Managed entire data lifecycle from creation to archiving processes, establishing protocols to speed data entry procedures.

Reviewed entire system database for compliance with data requirements specified by vendor and team members.

Coordinated assignment distribution to facilitate smooth workflows.

Excellus BlueCross Blue Shield Rochester, NY

Program Coordinator

10/2018 - 11/2019

By utilizing appropriate resources, resolves customer inquiries accurately & efficiently, resulting in acceptable quality, First Contact Resolution, and performance

Provides outreach related to claims, onboarding, effectuation, retention, provider inquiries, and any other complex inquiry

Demonstrates willingness to adapt and be flexible to changes and business needs while taking ownership and accountability for issue identification and resolution

Ongoing participation in meetings, training, and skill development to support career path and individual development plans

Knowledgeable and enthusiastic about the company and our products and/or services

Identifies and follows through on issues impacting the Health Plan and customer experience

Develops effective internal working relationships for improved communication and collaboration

Shares ideas and solutions to improve processes, procedures, and systems

Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and Leading to the Lifetime Way values and beliefs

Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures

Regular reliable attendance is expected and required

Performs other functions as assigned by management.

Facilitated educational workshops, meetings and conferences associated with program.

Collaborated with community leaders, organizations and public agencies to promote programs within community.

Scheduled and developed program activities in accordance with program needs.

Prepared periodic reports, financial statements and records on program activities, progress and status for management.

Explained program offerings and requirements to participants and answered related questions.

Conducted research and planning necessary to assist with program evaluation, assessment, and annual reports.

Centene Corporation

Program Coordinator

02/2017 - 05/2017

Assist in activities related to the medical and psychosocial aspects of utilization and coordinated care

Initiate authorization requests for output or input services in keeping with the prior authorization list

Research claims inquiry specific to the department and responsibility

Perform tasks necessary to promote member compliance such as verifying appointments, obtaining lab results

Assess and monitor inpatient census

Screen for eligibility and benefits

Identify members without a PCP and refer to Member Services

Screen members by priority for case management (CM) assessment

Perform transition of care duties to include but not limited to, contact the member's attending physician, member or medical power of attorney, other medical providers (home health agencies, equipment vendors) for information pertaining to special needs

Coordinate services with community-based organizations

Attend marketing and outreach meetings as directed to represent the plan

Produces and mails routine CM letters and program educational material

Data enter assessments and authorizations into the system.

Lyell Avenue, Inc Rochester, NY

Administrator

01/2014 - 01/2017

Prepare contracts for sales and purchases

Create and manage a contracts strategy

Generate reports on the current status of existing agreements

Negotiate contract terms, conditions and pricing and follow up to ensure execution according to the negotiated terms

Create standardized language for new contracts

Analyze and report on specific risks associated with contracts

Answered telephones to take messages or redirect calls to appropriate colleagues.

Improved office organization by developing filing system and customer database protocols.

Followed up with customer accounts to resolve unpaid or past due accounts.

Checked office stock to determine supply levels and maintain inventory.

Monitored payroll, credit card purchases and invoicing to prevent financial errors.

Researched and developed administrative policies, procedures and guidelines to facilitate operations.

Strong Memorial Hospital/University of Rochester Rochester, NY

Administrator Assistant

01/2003 - 10/2014

Mitigated financial discrepancies by accurately managing bank account transactions, Star builder system journal entries, A/P and A/R.

Answered phone calls and emails to provide information, resulting in effective business correspondence.

Maintained accurate department and customer records.

Responded effectively to sensitive inquiries or complaints.

Scheduled appointments, meetings and events for management staff.

Provided secretarial and office management support while building cooperative working relationships.

Directed customer communication to appropriate department personnel.

Inventoried and ordered supplies for office.

Organized both physical and digital files and updated reports to coordinate project materials.

Developed administrative processes to achieve organizational objectives and improve office efficiency.

Coordinated appointments, meetings and conferences.

Tracked and submitted employee timesheets to prepare for payroll processing.

Prepared and prioritized calendars and correspondence.

Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.

Utilized editing programs to proofread content for typo-free emails, memos and documentation.

University of Rochester Rochester, NY

Hospital Admitting Coordinator

01/2003 - 10/2013

Coordinate all facets of 90 to 200 patient admissions, transfers and discharges per day:

Screen admission candidates to verify diagnosis and insurance coverage; create admissions documents and assign patients to units per hospital protocol

Pro-actively work directly with Clinical Resource Nurse, Admitting Clinical Coordinator, and Nurse Managers in hospital's 80 different patient units; includes medical, psychiatric, hospice, and Highland Hospital ALC

Communicate with MDs and other providers

Utilize E Record and Flow Cast to manage admissions, transfers and discharges

In the event of a patient death, contact county medical examiner's office, create death certificate, communicate with appropriate MD, and notify funeral director

Named Employee-of-the-Month

Trained new Admissions Representative.

Communicated with patients with compassion while keeping medical information private.

Explained policies, procedures and services to patients.

Collaborated with multi-disciplinary staff to improve overall patient care and response times.

Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.

Maintained records management system to process personnel information and produce reports.

Superior Energy Colombo, Sri Lanka

Collections Representative

01/2001 - 01/2003

Effectively managed a high volume of collections accounts in the areas of auto loans, student

Reasoned with customers and attempted to negotiate full balance payments.

Advised debtors on payment options and set up payment plans.

Handled irate customers smoothly to achieve performance targets.

Upheld privacy and security requirements for customer information.

Used effective questioning techniques to clarify why debtors were delinquent.

Handled contracts and payments on accounts.

Received payment and posted to appropriate customer accounts.

Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.

Languages

Tamil:

Professional

Accomplishments

Consistently maintained high customer satisfaction ratings.

Created highly effective new program that significantly impacted efficiency and improved operations.

Activities and Honors

Member, Alumni Association

Member, Small Business Association (2008 - present)

Certifications

Licensed Community Interpreter

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