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Customer Service Quality Assurance

Location:
Charlotte, NC
Posted:
December 30, 2023

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Resume:

Bridget Hintze

(***) *** - ****

ad2bwg@r.postjobfree.com

Professional Profile

High-performing, results-driven Management Executive, seeking a top-level position within your organization.

Core Competencies

Skilled strategist who transforms strategic plans into workable solutions and benchmarks performance against key operational targets and goals.

Effective communicator and relationship-builder with superior detail orientation that gathers and imparts information effectively across all management, department, and discipline levels and engenders collaborative spirit, consistently resulting in extraordinary outcomes.

Visionary leader and highly capable change-agent that consistently refines and revitalizes strategies and procedures, introduces innovation, designs change, and facilitates solutions-driven team collaboration.

Expertise in marketing and sales with extensive scope of responsibility and a proven track record of delivering optimal results.

Productive, highly ethical self-starter with high energy level and vitality.

Enthusiastic problem-solver with keen ability to rapidly assess diverse situational challenges, develop action plans, and lead team to meet or exceed targeted goals.

Strong background in training and management.

Areas of Expertise

Management

Process Improvement & Analysis

Marketing

MS Office Applications

Training & Leadership Development

High Professional Ethics

Sales

Inventory & Material Control

Technology

Decision Making

Customer Service

Operational Efficiency & Productivity

Risk Management

Quality Assurance

Professional Experience

Something Tropical Tanning – Hartford, Wisconsin 2008 to 2022

Owner

Successfully Launched and Grew a Startup Business from Conception to $250k in annual revenue

Developed and Executed Comprehensive Business Strategies

Led a High-Performing team of 10-15 Employees, fostering a Collaborative and Results-Oriented work environment

Implemented Cost-Saving Initiatives to Optimize Operational Efficiency to achieve Profit Maximization

Prepare Payroll and Quarterly Tax Returns

Prepare Monthly Financial Statements

Create Marketing and Promotional Campaigns

Generate and Maintain Employee Scheduling

Sales & Marketing

Moraine Park Technical College – West Bend, Wisconsin 2006 to 2011

Business, Marketing and Technology Adjunct Instructor

Educate students in an advanced educational environment through online and

blended instruction, as well as in-person. Use my skills as an Educator to develop and train

students who are looking for career advancement and post high school skill development.

Computer Essentials, Computer Literacy, Information Processing

Blackboard & E-College Applications

In-Person, Online and Blended Instruction

West Bend School District – West Bend, Wisconsin 2003 to 2010

Business, Marketing and Technology Secondary Education Instructor

Manage classroom and assume all responsibilities of a classroom teacher including

professional development, communication with parents, assessment of students, and staff

meetings. Provide individual assistance to students as required.

Marketing: Marketing Basics, Marketing Co-Op

Business & Technology: Business Law, Web Page Design, Computer Applications, Keyboarding, Word Processing, Desktop Publishing – Yearbook, Visual Basic

School Store Advisor, 2008-2010 & Substitute Teaching & Summer School, 2003-2010

Department Leader, 2005-2010

Girls’ Golf Coach, 2004-2006 & Key Club Advisor, 2004-2005

West Bend East and West Bend West High School Yearbook Advisor, 2003-2010

Curriculum Writing and Administered Adult Computer Classes, 2003-2010

Blackboard & E-College Applications

Education

Master of Education Instructional Technology June 2007

Cardinal Stritch University, Milwaukee WI

GPA: 4.0

Bachelor of Science Business and Marketing Education

w/ Minor in Business Administration May 2003

University of Wisconsin-Stout, Menomonie WI

GPA: 3.8

Associate Degree Applied Science in Marketing June 2000

Fox Valley Technical College, Oshkosh WI

GPA: 3.5

Associate Degree Applied Science in Supervisory Management Dec 2000

Fox Valley Technical College, Oshkosh WI

GPA: 3.5

Certificates and Awards

Cum Laude: 2003 & Dean’s List: 2001

Wisconsin Business and Marketing Education Member: 2002-Present

DECA Alumni/Judge: 2002-Present

Delta Epsilon Chi (DEX) Historian, Newsletter, and Social Committee: 1999-2000

Student Board Representative: 1999



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