Customer Service Quality Assurance
Resume:
Bridget Hintze
**************@*****.***
Professional Profile
High-performing, results-driven Management Executive, seeking a top-level position within your organization.
Core Competencies
Skilled strategist who transforms strategic plans into workable solutions and benchmarks performance against key operational targets and goals.
Effective communicator and relationship-builder with superior detail orientation that gathers and imparts information effectively across all management, department, and discipline levels and engenders collaborative spirit, consistently resulting in extraordinary outcomes.
Visionary leader and highly capable change-agent that consistently refines and revitalizes strategies and procedures, introduces innovation, designs change, and facilitates solutions-driven team collaboration.
Expertise in marketing and sales with extensive scope of responsibility and a proven track record of delivering optimal results.
Productive, highly ethical self-starter with high energy level and vitality.
Enthusiastic problem-solver with keen ability to rapidly assess diverse situational challenges, develop action plans, and lead team to meet or exceed targeted goals.
Strong background in training and management.
Areas of Expertise
Management
Process Improvement & Analysis
Marketing
MS Office Applications
Training & Leadership Development
High Professional Ethics
Sales
Inventory & Material Control
Technology
Decision Making
Customer Service
Operational Efficiency & Productivity
Risk Management
Quality Assurance
Professional Experience
Something Tropical Tanning – Hartford, Wisconsin 2008 to 2022
Owner
Successfully Launched and Grew a Startup Business from Conception to $250k in annual revenue
Developed and Executed Comprehensive Business Strategies
Led a High-Performing team of 10-15 Employees, fostering a Collaborative and Results-Oriented work environment
Implemented Cost-Saving Initiatives to Optimize Operational Efficiency to achieve Profit Maximization
Prepare Payroll and Quarterly Tax Returns
Prepare Monthly Financial Statements
Create Marketing and Promotional Campaigns
Generate and Maintain Employee Scheduling
Sales & Marketing
Moraine Park Technical College – West Bend, Wisconsin 2006 to 2011
Business, Marketing and Technology Adjunct Instructor
Educate students in an advanced educational environment through online and
blended instruction, as well as in-person. Use my skills as an Educator to develop and train
students who are looking for career advancement and post high school skill development.
Computer Essentials, Computer Literacy, Information Processing
Blackboard & E-College Applications
In-Person, Online and Blended Instruction
West Bend School District – West Bend, Wisconsin 2003 to 2010
Business, Marketing and Technology Secondary Education Instructor
Manage classroom and assume all responsibilities of a classroom teacher including
professional development, communication with parents, assessment of students, and staff
meetings. Provide individual assistance to students as required.
Marketing: Marketing Basics, Marketing Co-Op
Business & Technology: Business Law, Web Page Design, Computer Applications, Keyboarding, Word Processing, Desktop Publishing – Yearbook, Visual Basic
School Store Advisor, 2008-2010 & Substitute Teaching & Summer School, 2003-2010
Department Leader, 2005-2010
Girls’ Golf Coach, 2004-2006 & Key Club Advisor, 2004-2005
West Bend East and West Bend West High School Yearbook Advisor, 2003-2010
Curriculum Writing and Administered Adult Computer Classes, 2003-2010
Blackboard & E-College Applications
Education
Master of Education Instructional Technology June 2007
Cardinal Stritch University, Milwaukee WI
GPA: 4.0
Bachelor of Science Business and Marketing Education
w/ Minor in Business Administration May 2003
University of Wisconsin-Stout, Menomonie WI
GPA: 3.8
Associate Degree Applied Science in Marketing June 2000
Fox Valley Technical College, Oshkosh WI
GPA: 3.5
Associate Degree Applied Science in Supervisory Management Dec 2000
Fox Valley Technical College, Oshkosh WI
GPA: 3.5
Certificates and Awards
Cum Laude: 2003 & Dean’s List: 2001
Wisconsin Business and Marketing Education Member: 2002-Present
DECA Alumni/Judge: 2002-Present
Delta Epsilon Chi (DEX) Historian, Newsletter, and Social Committee: 1999-2000
Student Board Representative: 1999
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