Rod Delwar ***-***–****

Bilingual* IT Portfolio / Program Manager, Sr. IT Manager, Sr. PM ad2bvy@r.postjobfree.com

Canadian & US Citizen (PMI, PMO, Agile, ITIL, ITSM, ITAM, Cyber Security, * English- French-German

Summary

Rod is pursuing a career in an organization where quality, integrity, high motivation, out-of-the-box thinking, a positive attitude, and great teamwork are part of the core of organizational culture. Rod has over 20 years of experience in IT management, client/vendor management, extensive international cross-functional work in IT Infrastructure/ Application Development program management, and global IT operation Solutions with products/services supply chain management plan strategy. Rod worked for several years with Executive client management on complex global IT Solution strategies which makes Rod, a unique candidate to manage complex IT solution design & implementations at the global level. Rod also worked as a bilingual Sr. IT Program Manager in the US, Canada & Europe.

Personality: Out-of-the-box thinker, team player, collaborative leader, talented in process improvement, & delivering complex solutions. Rod has natural talents for quality service and customer satisfaction. Rod had collaborated with large global client teams at all levels up to VP and CFO of Corporations.

Employers: Global PM Canada, NIKA IT Consulting, HP, IBM

Leadership Skills

Fields

Yrs.

Details

Program

Management

18

Financial forecasting, program plan, Escalation, Client relationship, Conflict /Negotiation mgt. PM Mentoring, Leadership, Vendor Management, work with VP, CFO, and CEO of a large corporation

Project

Management

18

IT Infrastructure / Network (18 yrs.), Data Migration - Cloud (8 yrs.), Application Development (Agile 10 yrs.), Requirement gathering, project plan, project status report, Issue/Risk / Assumption tracking, PMO guideline team management, team motivation, resource management, Procurement, Infrastructure, Supply Chain Risk Management.

Portfolio

Management

3

Business gap/root analysis, Business strategy, IT Solution Strategy, Resource management, Cost modeling, and financial analysis. P&L, Budget allocation.

IT Operation Management

25

A deep sense of urgency, ownership, and high-quality product /. Services. Extensive experience in escalation management of production critical issues. Large Global IT Operation Strategy Consultant, Team motivator, technical document writing/ review- Vendor SLA/SLO mgt. FRI-FRP Process build and vendor Selection. ITSM (25 yrs.) ITIL, DR (Disaster Recovery)

QA Product Management

8

A clear understanding of Product development relationships with ongoing improvement and customer satisfaction, cross-functional work with the release mgr. client & scrum master.

IT Management

18

Managing all IT Infrastructure, Network, Cybersecurity, OS, Storage, and Cloud Operation management ongoing activities. Operation team leadership, Team Motivation

Rewards

Reward for outstanding ITAM program management & Corp Asset Process Improvement (GPC)

2015

Excellent Portfolio Management strategy of Toyota Head office & all Vendor’s SLA renewals

2011

High-quality project management of Hardware implementation project (Desjardin)

2011

Outstanding Project Management of KOE Production Infrastructure Data Center build

2007

Delivered ITIL solution strategy & execution plan (Incident/problem/change Management Cross-functional)

2006

High-quality project delivery of Oracle/SQL project – oracle summary management implementation

2006

Outstanding Intranet Site design, content management, IT Mgt. process and implementation plan for IBM lab

2004

Excellent DB2 Content Manager Cost Modeling Analysis & Pre-Sale Process tool creation for IBM GS

2003

Excellent IBM Lab. Program Mg. IT Support Automation & Lab Web Site Design/Build Initiative

2003

* 14 more awards were received from 1995 to 2002.

Work experience

Global PM Canada US -Canada May 2022 - Present

IT Sr. Program Manager – IT Manager– Application, Operation, and Network Project Management Barminco Inc.

Project-Program Management: Providing Program Financial Forecasting, for headcounts, hardware procurements, licensing & vendor contracts costs. Provided weekly project status reports, project planning, tracking, and communication plans for various stakeholders.

Managed project core team of 14 members along with 6 global vendors with a total of 38 Engineers, Architects & Developers.

Completed program plan with milestones, critical paths, and risk-issue table linked to a specific project (total of 11 projects in the program).

Managed hardware, and software license purchases with CISCO, Microsoft, Splunk, and ServiceNow for a new IT production platform.

Completed the DR (Disaster Recovery Plan) for 85 critical business applications in the production environment (Cloud and WAN base).

ServiceNow, CMDB (Asset Management): Improve Asset life cycle by incorporating different asset data types and sources into CMDB.

Built CMDB Website offering training, CMDB Tools, documentation, and direct support through ServiceNow.

Corp. IT Asset Management Program Management, CMDB, HPAM, with cross-functional work with ITSM and CSDM to manage 67000 global assets in Europe, Asia, and North America. Managed Facility Asset management as part of the CMDB data adding Service Now HAM Pro automation (checklist) features. Validating asset data based on multi-layer CIs. and key attributes. We improved the asset discovery and asset application inventory by using MS scripts and IT asset discovery tools.

ITSM: Improve key IT operation support workflow to improve change management approval and automate common incidents.

Apply ITIL framework (Cros functional work of incident, problem & change management) in overall ITSM end-to-end process.

Workday -CUPA Improved the HCM Dashboard by adding a new module to support the key supplier’s data to track the business activities.

Salesforce/NetSuite: Designed and implemented CRM, Cloud Features/ Marketing Cloud for remote end users to better access product options. Completed NetSuite Solution design for new search criteria related to order fulfillment and shipping.

Improved the Incident management cross-functional work with problem and change management towers with QA signoff change

Cybersecurity: Applied COBIT (New Map process) and ISO27001 (Access Control, Asset mgt., Operation Security and Security Policy only ). Cybersecurity SASE integrates all data within one platform enabling security exposure tracking & better consistent security policy

MS Dynamic 365: Escalation points of contact for all Technical (D365), business-related projects/programs providing conflict and resolution management. Established license control policy for all office applications including SharePoint, MS Forms, and MS Projects.

IT Manager: Responsible for overseeing the smooth operations of a company’s computer and information systems.

Managing an IT Team of 8 and 12 vendor resources to ensure all IT Operation activities are executed based on SLA - SLO

NIKA IT Consulting (US / Canada) April 2016 – April 2022

IT Portfolio Manager, Program Manager – Clients: Blackhawk (6 m.), Matson (12 m), Barminco (23 m.) Intuitive Surgical (16 m.), TD -Optum

AWS, Cybersecurity, Data Center migration/ build, Network, Global IT Operation mgt., Agile/Jira. ITSM, CMDB, ITAM, All IT Services

Program – Project Management: Identified opportunities for potential expansion of the company’s services and products linked to the program. Provided program financial forecasting, Vendor resource management, Hardware/Software procurement, & SLA management.,

Developed client relationships across multiple client sites to deliver new IT solutions and processes. Completed PCI Compliance, Splunk Cloud integration, Symantec solution, Salesforce client data validation automation

Provided Program Financial forecasting and weekly status reports. Established all project communication plans and document repositories.

AWS DC migration: Managed large IT Program to deliver new IT infrastructure, network, SAP CRM solution, AWS Cloud Data Center -Migration. Built QA environment in SaaS, completed data validation/encryption plan for large daily data migration to the cloud.

AWS Data Center IT Site build;(Power, Hardware, Network, AV, VoIP, Wi-Fi, Security &; Application delivery

Delivered AWS Data Center migration plan and retired old physical data centers as the final stage to build supply change management

data flow. Completed PCI Compliance, Splunk Cloud integration, Symantec solution, Salesforce client data validation automation

SAP: Working on CRM- ERP Solution based on Salesforce and SAP HANA to incorporate Procurement, IT PMO, and Sales team data flow.

IT Service Infra-Network: Delivery Manager for all IT infrastructure services for new manufacturing/office sites in Germany and France to support 4500 employees. Managed 8 local vendors along with the core IT team to design, and implement 4 main Fiber Optics to the site for all Network connectivity, AV, VOIP, VPN, Wi-Fi, Cloud access, and data flow. Implemented VDI Solution Completed PCI Compliance, Splunk Cloud integration, Symantec solution, Salesforce client data validation automation

Portfolio Mgt.: Finalized annual portfolio management with Sr, Management to plan a series of critical IT cybersecurity and business application upgrades based on 5 years of capacity planning.

PMO: Recommended new PMO Dashboard and Bi-Weely Report structure (resource management) to executive management.

Established new PMO guidelines for large global IT program management and cross-functional work with portfolio management

ServiceNow – Completed the change management approval process in ServiceNow by incorporating incident, problem, and change management new workflow as core ERP workflow. Designed-Implemented Asset life cycle with new ITSM process based on ITIL framework

Account/ Pre-Sales Mgt.: Worked with Client Sr. Management of new requirements built POC, finalized the SOW & executed the key deliverables stated. The focal point of contact on the client site for all program information, delivery plan, and escalation matters.

Program Mgt.: Performed Contract management to engage multiple onshore/offshore vendors to project deliverables and executions.

AWS Data Center migration; Public, Private, Hybrid cloud data sync, data security, integrity, & data sync, EC2, RDS, EBS.

Improved client’s data access to multiple data sources using single sign-on by merging to the AWS Cloud solution.

Network Mgt: Merged eighty-six sites to one primary Corp Domain within the US and Canada for medical organizations in one core network

(Network and application migration/Testing such as VPN, MS Office 365, Jira, ServiceNow, and 150 Business Applications)

Azure: Completed Azure Subscription upgrade plan, tracking in Jira running the delivery cycle with scrum master (agile approach).

Asset Mgt.: Content management for functional management, ERP, and Corp. Asset Management ITAM/ITSM/CMDB.

Wi-Fi-Network: Upgraded Wi-Fi infrastructure from Cisco to Aruba on vessels across West Coast commercial ports with a new scanner tool. Implemented new antennas and repeaters based on the Wi-Fi Site design.

Physical Data Center Build: Full data center migration from physical to cloud & decommissioned 2 physical data centers in the US.

Identified opportunities for improvement and potential expansion of the company’s services

Salesforce: Implemented Salesforce modules agent response time and automated redundant tasks and admin work. used Clarity to track work. Salesforce asset management features review and module solution for Corp. Asset Management, improved Asset lifecycle workflow.

Agile, Scrum (workday): Led Daily scrum meetings and tracked multiple work streams in Jira within 8 sprints for CMDB projects and new SNOW modules.

Network – Telecommunication Managed 2 programs (each with 8 projects) to deliver new IT infrastructure for ERP/COT applications in both Cloud LAN. Performed- Implemented new MITEL VoIP switches and 120 VoIP Phones. Upgraded the core Telecomm Hub.

Global PM Canada (Canada, US.) June 2010- April 2016

IT Program Manager, Sr. Project Manager (AWS, Network, ITAM, ServiceNow, Office 365, CMDB) Bell Canada, Microsoft, OLG Dell (CA GOV), BMO,

Managed new Corp. Asset Management program in CMBD / ServiceNow implementing new asset request automation process (HAM PRO) with 2 vendors and a team of 16 SMEs, working on SAP, ServiceNow, & CMDB components.

Established trustful relationships with Sr Management in multiple client sites and built and executed various Complex IT Solutions with global teams in the US, Canada, Europe, and India

Managed/ Improved PMO Dashboard report with new hardware procurement process to accelerate financial approval, & vendor selection.

Corp. Asset Management data integrity enhancement, Improved CMDB-HPAM data validation, Remedy content improvement, ITAM

Program management to change the organization culture to enforce accountability on new asset management process based on new

ServiceNow solution incorporated with existing Salesforce modules to track hardware procurement, financial, approvers, asset

management, and decommissioning process across North America and Europe used MS project, ServiceNow & amp; clarify to track work. Also used the Workday Inventory Management tool to track the application licenses in all assets.

As IT Manager for the Network team created weekly work plans for 20 offshore engineers and architects in both projects & operation

Established ServiceNow ERP solution for large global IT operation support by building one common workflow for procurement and IT team

Improved Corp. Asset data integrity from 54% to 98% by updating the CMDB/HPAM data flow, and Asset Lifecycle.

Migrated large end-user data from multiple file servers into SharePoint (MS Team) Corp. Servers within multiple phases for users in 82 locations (OPTUM Health Care). Established a multi-layer user group policy to manage proper file access to both onshore, vendor & offshore resources. Completed Corp SharePoint guidelines for standard SharePoint site/portal for each team and built SharePoint site structure for key business units based on Corp. Organizational chart.

Service Now new workflow for asset procurements and asset registration process in CMDB to track 52000 corp. assets globally.

Delivery Manager of Fiber Optic implementation & IT Infrastructure build for the Canadian Government (Army) at the North Pole.

Casino Slot machine application development with new modules for Online Casino and gambling services for North America.

HP (Canada, US.) Feb 2005- June 2010

Sr. IT Project Manager/ ITIL-PMO – IT Operation Product Manager (ITSM, Agile, SDLCE, PMO) HP client’s sites

SWAT PMO Team member; Managed all types of IT Consulting Services, such as PMO Consultant, IT Infrastructure, Global IT operation management strategy (ITSM, ITIL), Cybersecurity, Vendor Mgt. & IT Networks using clarity, MS project to manage program plan

Improved Global Operation management workflow/process by establishing a Lean ITSM Operation Support model with automated incident management, and ServiceNow features interacting with the SAP platform.

Mentoring 8 project managers in their daily project life cycle to ensure they follow proper Agile/ SDLC / PMI methodology based on the project execution plan. Completed 3 VoIP Telecommunication projects and WI- FI Upgrades for Telecommunication Company.

Enhanced PMO Document Repository by implementing SharePoint server and completed PMO Data transfer in 4 phases PMI/PMP

Established Disaster recovery plan (DR) for Corp. SharePoint servers with encrypted backup data plan after extensive file cleansing.

Reduced 18% of incident volumes by automating password reset, new ID requests, and New HW Tracking in ServiceNow

Assigned to “Red” Programs/Projects where the deliverables had major issues to quickly work with the assigned PM to first regain the client’s

trust with a clear resolution plan and work very closely with the PM to make sure we have a very effective resolution plan to bring

program/projects to “Green” by engaging new resources or working on main issues in daily calls with the team.

IBM (US, Canada) Feb. 1995- Feb. 2005

Sr. IT Consultant –Solution Manager- Project Manager (Infrastructure- Network, TCP. /IP, Firewall, IT Security) IBM Clients in Europe, US & Canada

Responsible for IT solution design documents in response to RFP/RFIs related to IT Network, Infrastructures, Security,

Application development and global IT operation management strategy (Mainly large banks and global companies)

Implemented &/or Improved PMO Office for large corporations in Canada and US. with a portfolio to initiate Salesforce solutions

IT Global Services Outsource IT Consultant and project manager, to create the business case (cost model) for organizations

Ask to outsource their IT global operation support to either IBM or offshore vendors with defined SLA/SLO contracts in salesforce.

Built 8 IBM E-Business LABs for IBM Canada as the Technical Project Manager to test the latest releases for the global IBM team

Technical Skills

Hardware

Application

Net- Cybersecurity

OS

Data Storage

Cloud - MPLS

IBM X / Z Series, HP Mid-Range Servers, Aruba, MITEL and CISCO VoIP Switches VMware, CISCO Proxy, Cisco, HP Blade AD, IBM Power gateway, (warehouse Mgt. System) AV System, (VOIP, Avaya, Circuit, IVR / VRU Satellite, HP Blade,

Dynamic 365, MS Office 2020, MS Project 2020, VISIO 2020, Exchange Server Admin, SharePoint migration, Admin SCCM, Zoom, CUPA, NetSuite, Clarity Smartsheet, JIRA,

Workday, ServiceNow

AD, OU, DNS, DHCP, VOIP, VPN, VMWARE, Hyper V, ETL, ERP, SSL, WIFI, Web Sphere Server, CMS, /Design, SASE Cybersecurity, VDI WAN/ LAN, COBIT, Cybersecurity, Splunk, Symantec c, Data Encryption, ISO and PCI Compliances. Fortinet,

Windows 11, Unix, Linux Admin, AS/400, AIX, OS Migration,

Windows OS migration,

OS upgrades in Prod.

AWS Cloud, Azure Cloud, AWS Data Center migration, Data aggregation, Data Security, SaaS, PaaS, Citrix, MOM, CMDB, ServiceNow, SAP, SMS, Endpoint, Ransomware protection, Health care PHI Oracle S-Mgt. IBM ITOM, CUBE, Sail Point Identity-IQ HP Team play, Oracle DB, e-SAP, Visual Studio (VB.net DB connection), Dynamics 365, EMC, DB2, ServiceNow NetSuite, Benefit domain and Group health insurance. SAP Hana, ServiceNow, Salesforce, Salesforce, SAP Hana (warehouse Mgt. System) CMDB, Remedy, Smartsheet, Warehouse Mgt. System, ERP (SAP, Salesforce, ServiceNow, Workday), CRM, clarity, DR Disaster Recovery

AWS, Azure Data Center Migration, SaaS, PaaS Design, Data flow within Public, Private & Hybrid Cloud, Large Data migration (Validation/Encryption),

NetSuite Data migration, CUPA (Procurement), ServiceNow (CMDB) Cloud, ERP, CRM Cloud Solution for multisource data, Cloud Cybersecurity, Splunk Cybersecurity Cloud Solution, Salesforce, SAP Cloud Solution

(CRM/HR/Client data), Workday

(HR Tool module), Fortinet Authentication

Education & Certifications

Type

Subject

Institute/University

Year

MBA

MBA

ASTON University

2022-2024

Certifications

ITSM, PMP, CCNA, ITIL, PMO, AWS, Azure Migration, Cybersecurity,

Queen College –IBM University, Amazon

2004-2006

BA

Business Management

Gem France

1988-1991

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