Antonia Leyba

*** ******* ********* ** **.

Albuquerque, NM 87123

505-***-****

ad2bv7@r.postjobfree.com

I Antonia Leyba, am interested in the CUSTOMER SERVICE REP position. I have experience in Customer Service for 35 years. Worked at United Parcel Service for 35 years and retired. During that time, I worked in Human Resources in Workers Compensation claims for 6 years and the rest of that time worked in Customer Service in the phone center and the Customer Counter helping customers with their shipping and receiving packages. After I retired I got hired for True Coverage Insurance Company selling ObamaCare and Medicare. I got laid off during Covid. Thereafter I got another job later on at Systems integration for a year.Unfortunately I had to leave because my daughter fell ill. Now my daughter is fine and I am ready to work for you.

I do have a keen sense of empathy for helping customers, I pay attention to detail and know how to help the customer no matter what the situation.

WORK EXPERIENCE

United Parcel between 10/24/1984 to 02/04/2018.

Administrative Assistant Representative

Human Resources: 1984-1990.

Maintained employees accounts and records on workers compensation.

Communication with the employees on their status on returning back to work.

Call Center: 1990-2000.

Followed communication protocol guideline.

Answered over 100 calls a day inbound.

Returned calls outbound approx., 25 daily.

Handled complaints and closed them.

Calls ranged between shipping and receiving packages.

Customer Counter Store in the warehouse: 2000-2018.

Handled Customer Service complaints and provided alternative solutions to ensure resolution of complaints.

Shipping and receiving of packages through the customer counter.

Handled large amounts of currency in the register and closed the counter at the end of the day.

Supervisor: Alex Zavala on car package supervisor-1-800-***-****.

I worked for True Coverage as a Health Insurance licensed agent selling Affordable care act Obama Care and Medicare for 1-year 2019 to 2020. Then COVID-19 happened, and I got laid off.

True Coverage: 10/31/2019 to 06/16/2020.

Sales Agent for Obama Care and Medicare

Answer phones inbound and outbound approx., over 100 calls a day.

Respond to emails and text messages.

Confirm appointments and customer data into company’s data base.

Licensed agent selling Affordable care act (Obama Care and Medi

Supervisor Renae Gonzales: 505-***-****.

Supervisor Julie Whitener: 505-***-****.

I worked for Systems Integration LLC.

This job was contracted out for Homeland Security’s Call Center TSA airports in the USA. This was incoming calls throughout the world. Passengers had questions and we answered them.

Systems Integration: 10/04/21 to 12/14/2022.

Call Center for TSA for all airports in the USA.

Incoming calls over 100 daily.

Helped with all questions regarding flying and homeland security.

PreCheck for expedited screening at the checkpoint.

TSA Cares for disabled passengers that needed help through the checkpoint.

I worked under 2 supervisors at Systems Integration:

Ben Little: 505-***-****

ad2bv7@r.postjobfree.com

Ray Hyneman: 505-337-5541x 1003

ad2bv7@r.postjobfree.com

EDUCATION

High School Diploma: Rio Grande High School 08/16/1972 to 05/27/1975.

Call me if my resume pleases you and thank you for your time.

Antonia Leyba

505-***-****

ad2bv7@r.postjobfree.com

Contact this candidate