Customer Service Client Support
Resume:
Some College (No Degree):
Eastfield Community College,
North
Some College (No Degree):
Central Texas College
Killeen, TX
***********@*****.***
Forney, TX 75126
Skills
• Proficient in
Microsoft Office Suite and first
level PC troubleshooting
•
High level of organizational and
multi-tasking skills
•
Very fast learner, able to retain
new information and training
quickly
•
Able to work independently or
under supervision
•
Exceptional communication and
people skills
•
Able to complete tasks quickly,
as well as change directions as
needed to benefit the team
•
Education And Training
I am an organized, customer service centric professional with a wide variety of skills. I am looking for a company that I can grow with while bringing my excellent work ethic and diverse skillset.
Carriage Services - Client Support Coordinator
02/2019 - Current
Express Litigation - Director Of Process
08/2016 - 02/2019
Whitman Eye Center - Ophthalmic Assistant
11/2014 - 08/2016
Whitman Eye Center - Patient Services Representative 01/2013 - 11/2014
Vanessa Harris
Summary
Experience
Communicating directly with families of recently passed for all guidance with all matters related to preparing for the final disposition of their loved one.
•
Preparing all contractual and regulated documents required for completion of services.
•
• Daily reports for continuous updates for internal and external entities.
• Handled customer complaints promptly and effectively. Researched, identified and responded to client inquiries expeditiously, providing reactive and proactive customer support.
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• Service, Express Litigation services
Coordinate with process servers across the US to have legal documents served per Texas rules of civil procedure
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• Organize all incoming email and calls to assign data entry work to employees
• Company liaison for High profile clients liaison
• Accounts payable and receivable
Completing exams of patients for a variety of exams including cataract, glaucoma, general and laser vision correction
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Work directly with doctors to communicate with patients and complete chart notes
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• Complete requests for prescription refills for patients
• Provide full medical workup
Answer patient calls and inquiries regarding appointments, insurance and other general matters
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Responsible for text and email messaging system for appointment reminders and training of staff for system
•
Customer Service & Quality Assurance Manager
11/2006 - 11/2012
• The Veracity group
• Managed 9 QA Reps for call center of 75 sales reps
• Managed 40 person customer service department
• Various reporting of compliance results
• Create and institute training and compliance guidelines
• Interact with client liaisons regarding contractual compliance agreements
Contact this candidate