RAFAEL E SANCHEZ

** ********** ***, *** *****, Kearny, New Jersey 07032 phone: 973-***-**** ad2bus@r.postjobfree.com

To obtain a full-time position in the field of Information Technology in an organization that utilizes my managerial

skill and technical expertise in networking, hardware and software support.

Operating Systems: DOS, Windows95, 98, ME, Windows NT, 2000, Windows7, Windows10, Windows11, Server 2003 2012, Mac OS 10x and up.

Applications: Microsoft Suites 2003,2007,2013,2016, O365, Outlook 2003-2016, Adobe Acrobat, Citrix Receiver, Utilities: Symantec VIP Manager, Quest Auditor, Avanti Console, EPIC, LANDesk, SCCM imaging, Ghost console, Altiris, AD Desktop administration. Basic Azure, Bomgar, LogMeIn123, Remote Desktop, MDM, SOE, VoIP

VMware Workspace One, Microsoft Teams, TeamViewer, Heat, Cherwell, Remedy, Service Now, Zoom, Skype, OneDrive, SharePoint, AWS. Talkdesk, Cisco AnyConnect (VPN), Okta Verify, ITIL, Exchange Console, Chrome, Edge troubleshooting, Powershell Basic scripting.

Local Area Network installation and setup, TCIP, Cable and DSL installations, Network Printing, PC assembly and customization, activation, troubleshooting of iPhone, iPad, Android, Surface Pro and Dell Tablets.

Mac and PC Proficiency, Hardware Diagnostics, Application Support, Basic Intune Administration, User Onboarding\Off-Boarding, Basic O365 administration, image creation, MFA

EXPERIENCE

Helpdesk Analyst /Desktop Support II 12/2021 to 2/28/2023

MARLABS/ULTRAGENYX Piscataway, NJ

Provided exceptional customer service through Service Now to all Ultragenyx personnel Remotely.

Provided quick and successful problem resolution by phone and email to all local and abroad users.

Provided software installation, hardware configuration and application support.

Provided Tier 1 and 2 helpdesk troubleshooting assistance

Performed remedial repairs on computers, laptops, printers and any other authorized peripheral equipment.

Assisted with the Onboarding – Off Boarding administration of new and old user accounts to Active directory.

Password reset for AD, O365 and Okta locked out accounts

Mailbox troubleshoot and Distribution list creations for O365 Exchange new and old User accounts

Desktop Support Engineer Level 2 3/2020 – 12/2021

TCS /IFF NY, NY

Provided exceptional customer service through Service Now to all IFF personnel locally and Remotely

Assisted remotely IFF employees via phone, Skype, MS Teams and Teamviewer

Resolved user’s hardware issues, system functionality, applications and connectivity to the network,

Install additional software, Imaging and upgrades through Altiris,

Remotely Installed and configured network printing,

Performed user’s data migration and conversion from Win7 to Win10 through remote applications and Altiris

Assured pertinent data was transferred.

Installed, and supported Blackberry, iPhones, Androids and Tablet devices.

Troubleshoot and break fix as a Desktop Engineer.

Desktop Support Engineer Level 2 04/2019 – 1/2020

Mondo\HSS Hospital NY NY

Prioritized service calls according to their severity.

Image Laptops\Desktop according to departmental hospital use through Ghost and Ivanti Console.

Install of standard and proprietary software and hardware such as fax machines and network printers (IMAC).

Break\fix of hardware, communication and software related issues.

Remote Break fix support, for remote users using Ivanti, RDP or Logmein123

AD password reset, user and computer move to the OU and permissions.

Migration Engineer/ Desktop Support 09/2018-12/2018

Insight Global/Pomeroy/Bayer Whippany NJ

Installed Windows10 images through a LANDesk GoldDisk push installation over the network.

Bit locker Encrypted Lenovo’s Laptop Hard drives.

Installed Additional and Standard software using LANDesk GoldDisk.

Disposed of old asset according to company guidelines

Assisted on break fix and IMAC calls.

Freelance Consulting Engineer 12/2016-1/2018

Self - Employed Kearny NJ

Installed new systems and/servers for homes and businesses.

Coordinated projects for clients from wiring to end-user locations specifications, connections, and additions to a

domain.

Negotiated with vendors and clients for most cost-efficient solutions.

Field Service Engineer 11/2016 to 12/2016

Insight Global\Bank of America Morristown NJ

Upgraded HP server, and performed data migration, connected computers and printers to the network, re-assuring connectivity and communication to remote administration and database functionality.

Freelance System Engineer 11/2015 to 11/2016

Self-Employed Kearny, NJ

Installed new systems and/servers for homes and businesses.

Coordinated projects for clients from wiring to end user locations specifications, connections, and additions to a domain.

Negotiated with vendors and clients for most cost-efficient solutions.

Windows Service Technician/ Desktop Support Analyst 4/2015 to 11/2015

Insight Global\St Barnabas Livingston NJ

Imaged St Barnabas HP\IBM Desktops/Laptops through LANDesk,

Connected 64 bit Windows7 image to boot into the network, installed and deployed additional business software used for daily use for St Barnabas employees. Assured network printing, drive mappings.

Android and iPhone activation.

Assisted Desktop Support Team with IMAC, troubleshoot and repair of computers and network issues,

AD password resets and user addition to the Active Directory.

Windows7 Migration /Desktop Support Engineer Consultant 4/2014 to 5/2014

Xoriant\ Montefiore Hospital Yonkers, NY

Worked with Microsoft Engineers to get Montefiore’s image into production for HP Desktops/Laptops with SCCM Zero Touch imaging installation.

User Data migration completed and assured Windows7 image to boot into the network.

Installed network printing, mapped user’s drives. Assisted Desktop Support Team with any computer or network issues.

Windows7 Migration Support / Desk Side Support 2/2014 to 3/2014

Brooksource/ St Michaels Hospital Newark, NJ

Imaged St Michael’s HP\IBM Desktops/Laptops with Ghost imaging installation.

Connected Windows7 image to boot into the network, installed and deployed additional business software used for daily use for St Michael’s employees,

Performed network printing installations, drive mappings, and assisted Desktop Support Team with IMAC and break fix calls.

Migration Support /Desktop Support 8/2013 to 12/2013

Harvey Nash/Jeffries NY,NY

Imaged Jefferies HP Desktops/Laptops with SOE Zero touch installation, entered system serial number to DOE database, and booted windows7 image to the network.

Installed and assured operation of non-standard software used by Jefferies employees, migrated user data at system deployment, using USMT utility, assured user pertinent data, network printing and shared drive mappings. AD user password change and reset. IMAC, troubleshoot and break fix.

Field Service Windows7 Migration Support 7/2013 to 8/2013

Insight Global \Caldwell Bank Madison, NJ

Assisted with Imaging, connectivity, installation and functionality of Windows7 migration from Windows XP of Dell Laptops/ Desktops, assured data migration.

Created user login in Active Directory, Network printing, tested functionality of Outlook email to be migrated from Exchange server to a Zemba server, IMAC, troubleshoot and break fix.

Windows7 Migration Support 7/2013 to 7/2013

Source1/Valley National Bank Wayne, NJ

Assisted with connectivity, installation and functionality of Windows7 migration from Windows XP of Dell desktops, assured data migration and user login to active directory,

Assured computer to be moved to OU in AD, assured functionality of Valley National Bank business software, and network printing.

Desktop Migration/Desktop Support Analyst Consultant 4/2013 to 7/2013

Brooksource/Realogy Parsippany NJ

Assisted with connectivity, installation and functionality of Windows7, Windows XP of Dell, Toshiba, Apple Laptops/Desktops, assured login to active directory, network printing, troubleshoot,

Installed software applications, assured compatibility, installation and operability of Outlook 2010 with Apple devices, such as iPad and iPhone. IMAC, troubleshoot and break fix.

IT/Functional Helpdesk Level 1, Helpdesk Consultant 6/2012 to 07/2012

NYC Dept of Homeland Services NY NY

Assisted with connectivity and functionality of proprietary software used by NYC Government Agencies for NYC Employees, such, Department of Homeless Service, New York Housing Authority, Administration of Children Services and other agencies.

Systems Specialist 6/2008 to 06/2012

Global Protection/IT Solutions Rochelle Pk NJ

Assisted in major roll out projects, Windows XP, Windows7 and 2003, 2008 server configuration,

Resolved users system functionality and connectivity to the network,

Supervised application compliance of Operating Systems and functionality,

Installed and configured network printing,

Performed users data migration to the server, giving passwords, permissions

Assured pertinent data was transferred.

Installed, and supported Blackberry, Smart phones and Tablet devices.

Installs, Moves, Adds and Changes,

Troubleshoot and break fix as a Desktop Engineer.

Participated on hospital roll outs of equipment, usually mass moves and changes within hospital’s facilities.

EDUCATION

Electronics Technician Diploma

DeVry Technical Institute Woodbridge, NJ USA

Diploma: Electronics

Computer Learning Center Paramus, New Jersey, USA

Diploma: Networking

CERTIFICATIONS

Microsoft Certified Professional MCP

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