Customer Service Experience

GUNZATTER EDWARDS

***** *. ****** **, ******* AZ 85326 · 623-***-****

*********@*****.***

Energetic and motivated experienced professional seeking a full-time position that lends to my passion to servitude and obsession to enhancing the customer experience. Strong interpersonal communication skills and proven ability to critical thinking and analytical problem solving. Organizational skills and customer service orientation. With adaptability and ability to work under pressure. Initiator and dedicated employee and possess a strong work ethic with fastidious attention to detail.

EXPERIENCE

FEBRUARY 2015– PRESENT

OVERNIGHT SUPPORT STAFF, Wal-mart

Responsible for restructure and design of the facility to provide functionality and accessibility to foster a great customer experience.

Act as an advocate and point of contact for customers or stakeholders to ensure needs where met while problem solving key concerns.

Assisted management in identifying and analyzing marketing trends of purchased merchandise.

Designed and created in-store displays to increase sales.

Stocked, priced, retagged and inventoried merchandise.

NOVEMBER 2014 – FEBRUARY 2015

CUSTOMER SERVICE CLERK, Speedway

Responsibilities included providing friendly service and accuracy in handling customer transactions. Address customers’ needs while quickly moving them through the check-out process. Demonstrated passion for serving others and always eager to take on new responsibilities and leadership roles.

Scan, bag and load purchases; process cash, check, credit card, coupon and voucher transactions.

Verify customer ages for alcohol and tobacco purchases.

Manage daily till opening and closing procedures. Help with stocking and merchandising to maximize sales and provide a pleasant shopping experience.

Maintained knowledge of weekly ads, advertised specials and other promotions.

SEPTEMBER 2011 – SEPTEMBER 2014

SELF-EMPLOYED, B.C.T.E DAYCARE

Owned and operated Building Communities Through Education (B.C.T.E) an affordable licensed in-home daycare for children newborn to late adolescence. Promoted child development and growth through age targeted lesson plans, while instituting a safe and loving environment that fostered flexibility to meet the unique needs of each child in care.

Responsible for ensuring daycare was properly staffed with licensed professionals.

Transformed ground floor of 2-story residence into a daycare center, with 1,600+ sq. ft. designated solely for child care purposes more than 2x the space allotted by typical home daycare centers.

Developed a loyal clientele and strong referral base, resulting in filled-to-capacity operations.

Created daily schedule and centers for playtime, mealtime, circle-time, naptime, crafts and other activities. Provided the structure, consistency, socialization and warm environment children need to excel.

Implemented preschool curriculum and learning stations modeled after state standards to advance kindergarten-readiness. Won rave reviews from parents as well as state agency inspectors for this value-adding program.

Achieved top ratings on scheduled and unscheduled AZ Department of Early Care and Learning inspection visit.

Created and prepared nutritious meals.

Supervised child care assistant; and oversaw daily business operations such as state and federal compliance, bookkeeping, records management, marketing, sales and parent communications.

EDUCATION

JUNE 1969

HIGH SCHOOL DIPLOMA, EAST TECHINICAL H.S-CLEVELAND OH

Specialized in technical studies with a primary focus on data entry and administrative skills.

SKILLS

Customer Satisfaction

Teambuilding & Training

Complaint Resolution

Retail Operations Management

Records Management and Book Keeping

Ability to Create Win Win Relationships

Expertise Level with Microsoft Office

Front-End Supervision

Critical and Analytical thinker

Persuasive Communicator

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