Front Desk Agent
Resume:
Ronald Corbin
Cincinnati, OH *****
***.*********@*****.***
Work Experience
Front Desk Agent
Hampton by Hilton - Cincinnati, OH
October 2021 to Present
Check Guests in and out of the hotel. Follow up with any maintenance or housekeeping requests, handle customer complaints, makes and cancels reservations. issues refunds. Sales Associate
Aaron's - Cincinnati, OH
February 2021 to October 2022
Worked front desk, processed rental applications, designed the showroom floor setup with furniture, handled customer complaints, processed payments.
Shelter Aide
Interfaith Hospitality Network - Cincinnati, OH
January 2021 to August 2022
Did check ins on guests made sure they were in by curfew. Set up breakfast in the mornings. Woke guests up and escorted them to the bus for transport to the main facility. Assistant Manager
Popeye's Restaurants - Salisbury, MD
August 2018 to February 2021
ran the store. performed inventory, did truck orders, did the scheduling. Education
High school diploma
Hughes Center High School - Cincinnati, OH
August 2002 to June 2006
Skills
• Hotel management
• Hospitality management
• Night audit
• Hospitality
• Hotel experience
• Front desk
• Phone etiquette
• Guest services
• Customer service
• Guest relations
• Multi-line phone systems
• Inventory control (5 years)
• Cost control (5 years)
Certifications and Licenses
servsafe food certification
Assessments
Cooking skills: Basic food preparation — Familiar
February 2023
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Familiar
Work style: Reliability — Proficient
February 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Front desk agent (hotel) — Proficient
February 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Customer focus & orientation — Proficient
February 2023
Responding to customer situations with sensitivity Full results: Proficient
Working with MS Word documents — Familiar
February 2023
Knowledge of various Microsoft Word features, functions, and techniques Full results: Familiar
Proofreading — Familiar
February 2023
Finding and correcting errors in written texts
Full results: Familiar
Sales skills — Familiar
February 2023
Influencing and negotiating with customers
Full results: Familiar
Written communication — Familiar
February 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar
Legal skills — Familiar
February 2023
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate