Alaysia Cherry

Alaysia Cherry

*** ********** ** *** *** New Castle, DE 19720

302•830•7581

ad2btb@r.postjobfree.com

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Skills Customer Service

TeamMember

Customer Support

Sales Experiences

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Experience

Walmart

E-commerce Personal Shopper

AUGUST 2017- March 2020,

• Managed packing and delivery of online orders, ensuring timely and accurate fulfillment.

• Proactively communicated with customers to address inquiries and resolve any issues or complaints.

Wawa

Customer Service Associate

March 2020- April 2021

• Delivered exceptional customer service at the kiosk/kitchen, consistently exceeding customer expectations.

• Maintained a safe and clean environment in the fuel court area, ensuring the highest standards of cleanliness and safety were met. Wsfs Bank

Contact Center Agent

July 2022- February 2023

• Provided exceptional customer service and took personal ownership of each customer's account.

• Proactively resolved customer issues, ensuring complete satisfaction.

• Identified and prevented fraud by analyzing information and implementing effective solutions.

• Successfully promoted upgrades to bank cards, enhancing customers' banking experience.

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Education William Penn High School

High School Diploma

August 2014- June 2018, New Castle, DE 19720

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