Customer Service Registered Nurse
Resume:
Objective
Creating a Customer Delight by treating a human person with respect, dignity and compassion.
Experience
Clinical Registered Nurse / Nurse Management Positions, Howard University Hospital, Washington D.C.
1977 - 2005
n Patient Care Management
nProvide patients and families health educations
nInterview, Select and Hire nursing staff
nOrient and provide educational activities
nStaffing and Scheduling
nPrepare Nursing Unit Budget
nSchedule and conduct monthly staff meeting
nSchedule and conduct staff performance evaluation and provide positive feedback and any recommendations
nMeet and greet patient and family to ascertain patient’s high level of satisfaction
nProvide safe environment and communicate to safety officer for any unsafe condition
nParticipate any performance improvement activities within the hospital
Nurse Management Position, Children’s Hospital, Washington, D.C.
2006 - 2020
nInterview, Select and Hire nursing staff
nOrient and provide educational activities
nStaffing and Scheduling
nPrepare Nursing Unit Budget
nSchedule and conduct monthly staff meeting
nSchedule and conduct staff performance evaluation and provide positive feedback and any recommendations
nMeet and greet patient and family to ascertain patient’s high level of satisfaction
nProvide safe environment and communicate to safety officer for any unsafe condition
nParticipate any performance improvement activities with in the hospital
Education
Bachelor Science in Nursing, University of Santo Tomas, Manila Philippines April, 1975
Master of Education, Howard University, Washington D.C. May, 1981
Skills
Word, Basic Excel
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