Alexis McClain

Experienced and reliable, with over 18 years of customer service skills. Strong

dedication in helping customers resolve issues and cultivating a positive image. Excellent in both team and individual projects. Proven ability to listen attentively, and effectively.

400 Russell Road

ad2bq7@r.postjobfree.com

843-***-****

EXPERIENCE

Everise, Florence SC-Customer Service Representative July 2023 - September 2023

Worked with clients who have questions, complaints or concerns or would like to make changes on their accounts. Provide solutions that fit those individualized situations and prioritize the customers needs at each step of the process.

AMCOL Systems, Florence SC- Remote Account

Resolution Representative

May 2023- July 2023

Educate customers on debt settlement options and provide guidance on the best course of action for the customer to repay their unpaid debt. Resolving and answering any of the customers complaints or questions they may have about their accounts.

Assurant, Florence SC — Sr. Mailroom Specialist

July 2015 - July 2022

Process incoming and outgoing mail from paper form into an electronic document. Opening, prepping, and scanning mail. Other side tasks that are given such as manually counting checks and distributing them to be mailed to mortgage companies. Providing the manager updates regarding quality training, policies that are to be followed, personnel, and department performance levels.

Dunkin Donuts, Florence SC — Crew to Shift Manager March 2013- July 2015

Coach crew members throughout their shifts to execute operational brand standards and to deliver a wonderful and friendly guest experience. Set goals, provide job assignments, and to motivate team members. Prepare products according to operational and quality standards and serve them with enthusiasm in a clean and fast paced environment. SKILLS

Call management

Problem Resolution

Strong Communication

Positive and Professional

Charismatic Customer Service

Representative

Data Entry

LANGUAGES

English

Methodist Manor, Florence SC — CNA

May 2008- August 2010

Assists residents with direct healthcare needs, under the supervision of an RN or LPN. Turning and moving residents in a safe way. Gathering medical supplies, bathing residents,grooming the residents by brushing hair,teeth, shaving, and furthermore the care that they aren't able to do themselves. Feeding, documenting their food and drink intake. Checking vitals on a timely schedule, cleaning their rooms and area, changing linens, and making sure they are stocked up on supplies. Assisting with some medical procedures, transporting and taking care of and observing any type of wounds they may have.

EDUCATION

Mejias Medical Training Center, Hartsville SC — Nursing Assistant (CNA) and EKG Technician

June 2009 completed and graduated and certified from these courses

-Florence Darlington Technical College

Studied for X-ray Technician 2006-2008

-Colorado Technical University Online

Studied for Health Administration 2010-2011

-Mayo High School For Math, Science, and

Technology 2006

Graduated and completed with a GPA of 3.0, and

Diploma