Customer Service Front End
Resume:
JALESE GREEN
Charlotte, NC *****
***********@*****.***
Skilled and experienced supervisor with a proven track record in home improvement retail. Demonstrates an ability to motivate team members, drive sales, and provide world-class customer service. seeks a position with a leading organization where she can use her skills to make a positive impact on the bottom line.
Work Experience
Front End Supervisor
The Home Depot - Charlotte, NC
August 2023 to Present
• Managed a team of 20+ associates to achieve store goals and objectives, including safety, sales, service, productivity, quality, and efficiency.
• Provided coaching and feedback on performance in order to improve overall job knowledge and skillsets.
• Trained new hires on the company’s policies and procedures as well as assigned tasks for daily operations within the department(s).
• Assisted with merchandising efforts by identifying opportunities to increase traffic through specific areas of the store or departments.
• Maintained cleanliness standards throughout the department(s) under supervision while ensuring compliance with all applicable health & safety regulations. Head Cashier
The Home Depot - Charlotte, NC
April 2023 to August 2023
• Front line supervision of an average 20 cashiers and three lot associates
• Monitored, directed, and prioritized all store front end activities in a fast paced high volume traffic retail environment
• Continuous rapid decisive proactive and reactive decision making, utilizing various communication formats and devices
• Provided training/coaching, daily observations and monthly performance reviews for all cashiers, and some other department associates
• Authorized to give or approve discounts up to $500.00
• Maintained and improved store security and safety concerns
• Wrote training manual for lot associates/expediters Customer Service / Cashier
The Home Depot - Charlotte, NC
April 2022 to March 2023
• Operated a cash register for cash, check and credit card transactions with Number % accuracy.
• Stocked and replenished merchandise according to store merchandising layouts.
• Cleaned and organized the store, including the checkout desk and displays.
• Alerted customers to upcoming sales events and promotions.
• Trained Number new sales associates each quarter.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Welcomed customers into the store and helped them locate items.
• Educated customers about the brand to incite excitement about the company's mission and values. Lead Paint Specialist
The Home Depot - New Jersey to NC
March 2016 to March 2023
• Consulted with customers to help design custom paint schemes for residential homes.
• Investigated customer or public complaints to ensure problem resolution and customer satisfaction.
• Worked with a contractor for all their paint needs. Kept track of all paint codes for contractors.
• Stocked the paint department, made transactions via computer, made product orders.
• Answered customer calls, questions, and orders.
• Prepared paint orders, accurately mixing and /or shading for standard and custom formulas, to include homes and automobiles.
• Managed quality, cost, delivery, safety and morale in a Paint Production environment under my supervision.
• Identied an issue with the painting process and bring team members up to speed efciently.
• Developed a painting standard along with a training standard that improved paint quality.
• Received numerous Homer awards and Store Manager Recognition awards for outstanding customer service and department sales performance.
Appliance Sales Specialist
The Home Depot - New Jersey to NC
August 2020 to April 2022
• Actively leading customers through their purchase of major home appliances.
• Responsible for accurate order entry and follow up with any customer concern.
• Advocate for the customer with the manufacturer and with corporate to a satisfactory resolution.
• Assisting customers throughout the entire store whether directing the customer to the correct aisle or assisting with placing online orders.
• Driving the utilization of ancillary home depot services such as installation services, home depot credit services, and home depot protection plans.
• Recently apart of the 'high potential associate' program, a training program toward management positions within the company.
• Proud multiple homer award recipient for providing superior customer service.
• Proactive in identifying customers who need assistance and are having a problem.
• Driving sales by assessing customer needs and offer additional products or services. Flooring Sales Specialist
The Home Depot - Charlotte, NC
February 2021 to April 2021
• Sales expert in the ooring department, providing detailed product information to both customers and peers.
• Exceptional customer service through the promotion and recommendation of product plans or installation services that match customer needs.
• Reviewing new material to better inform the customers of pricing options or status on pending orders.
• Responsible for generating leads, conducting sales activities and building customer relationships.
• Held accountable for contractor coordination and successful completion of projects and orders.
• This includes performing order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fullling orders and resolving any issues.
• Effectively trained new hires on oor procedures and selling techniques.
• Proactive in identifying customers who need assistance and are having a problem.
• Setting up measure appointments, give quotes to the customers and work with measure company and installers on customer quotes until the end of the job.
• Providing substantial knowledge about the different nature of window coverings such as blinds, sun shades, window shutters.
Education
Berkeley College (New Jersey) - Woodbridge, NJ
July 2013 to April 2017
Skills
• POS Customer Service
Knowledge Of Management
New Hire Training
Team Focus Mentor
Team Leadership
Microsoft Access
Microsoft Ofce Kronos
Multi-Line Phone System
Payment Processing
Operations
Merchandising
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