Customer Service Management Team

YA

Experienced cleaner with exceptional attention to detail and a strong

work ethic. Consistently achieving 100% client satisfaction scores with excellent time-management skills.

EXPERIENCE

Cleaner

Mr. Francis Cleaning Ltd. Present Ghana

Maintained cleanliness and tidiness of offices and public buildings, ensuring a hygienic environment for all staff and visitors. Covered an area of 5,000 sqft with limited supervision, achieving an average score of 9.5/10 on client satisfaction surveys. Implemented a new cleaning schedule to reduce cleaning time by 15%, resulting in improved efficiency.

Identified faults in cleaning equipment and reported to the management team, resulting in a 50% reduction in equipment downtime.

Housekeeper

Emass Hotel 04/2016 - 08/2018 Ghana

Kept 20+ luxurious hotel rooms up to high standards of cleanliness and presentation, requiring exceptional precision and skill. Introduced new cleaning method for carpets resulting in a 30% decrease in workload, increasing team productivity. Recognised for 100% accuracy in reporting maintenance tasks, significantly improving the efficiency of housekeeping and maintenance teams.

Resolved customer complaints by proactive communication, resulting in a 25% increase in positive reviews on TripAdvisor. Window Cleaner

Mr. Francis Printing Works 04/2018 - 08/2020 Ghana Provided window cleaning services to residential and commercial buildings, using high-quality cleaning solutions and modern equipment. Worked independently on high-rise buildings, completing an average of 30 windows per day with no safety incidents.

Implemented 5S methodology to keep inventory organised, reducing wasted time by 20% in locating and replacing equipment. Improved customer satisfaction scores by 30% by identifying specific customer preferences and implementing corresponding cleaning procedures.

EDUCATION

Asante Twi Native English Advanced

STRENGTHS

Efficient Communication

Improved working relationships with

colleagues by implementing 1:1 catch-up

sessions, resulting in 30% decrease in

complaints.

Critical Thinking

Reduced cleaning time by 20% in a large

office building by reorganizing cleaning

schedule and identifying productivity

loops.

Problem Solving

Created a cleaning procedure to tackle

graffiti and dirt accumulation, resulting in

retaining 500+ community members.

SKILLS

Attention to Detail

Time Management

Organizational Skills

Customer Service Teamwork

ACHIEVEMENTS

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Bachelor of Education (Degree)

University of Education, Winneba

09/2017 Present Ghana, Kumasi

LANGUAGES

First Ever Cleaning Procedure

Designed and implemented a new

cleaning procedure for public libraries in

London, which was later adopted by

other councils and local authorities.

Safety Record

Achieved 4 years with no safety

incidents across all my roles.

YVONNE ADDAE-WIREKO

Experienced Cleaner

**************@*****.*** e Ghana +233*********

SUMMARY

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