Jessica Mangan

** ******* ******

Ocala, Fl

352-***-****

Highly skilled and safety conscious electrical technician with over 17 years of Experience with electrical systems. An opportunity to build my knowledge and customer service skills for the most elite emergency vehicle manufacturing company in the world. Experience in the use of Lean Manufacturing to aide in the reduction of waste throughout processes. Strong ability to motivate, support and provide clear guidance to the production teams.

Skills:

• One on one customer service opportunities in QRT and PPAO

• Time Management and organization is vital to my success

• Conflict Resolution

• Organized workstation and area

• Training of all incoming employees; re-training of existing employees

• Supervision; Crew leader

• Superior customer service whether on the phone or at their firehouse maintaining their unit

• The use of most office equipment and sufficient on any computer

• The use of all hand tools, power tools, testing equipment

• The reading of schematics and diagrams

• Troubleshooting is my passion; I do believe I would be a tremendous asset to your team

• Lean Manufacturing

• Created templates for tradition fire trucks to save company time and money

• I believe that it is very important to have an upbeat cheerful attitude no matter what smiles are free”

• Work best under pressure

• Love working with others and thrive on my own also

• My approach has always bee to jump in feet first and accomplish any mission presented

• Filling in as an acting manager and successfully leading the deli team

• Knowledgeable in all areas of all areas of safety and PPE

• Merchandising

• Ordering and receiving trucks

• Knowledgable in most aspects of a firetruck=VMUX, ESKEY, ECM, TCM, WABCO, Hydraulics, Plumbing, Programming, Aerial maintenance, Custom and commercial units

E-ONE Inc Ocala, FL

Master Electrician 09/2015 to Present

• Master electrician on Pumper Value Stream

• EVT certified

• F1 thru F5 Certified

• OSHA Certified

• 40% Bronze Certified (goal to complete certification June 2022)

• Advanced electrical troubleshooting capabilities

• Bronze certified

Publix Supermarkets Ocala, FL

Certified Deli Professional 11/2011 to 11/2014

• Providing Premier Customer Service

• Knowledgeable in all aspects of food safety and PPE

• Training all associates on the proper way to use meat and cheese slicers, ovens, fryers, scales, rotisserie, and all other deli equipment

• Training new associates on product freshness and sanitation

• Filling in as an acting manager when needed and successfully leading the team by delegating responsibilities so to ensure a timely and proper closing of the department

• Rotating and filling merchandise using the FIFO method

• Ordering and receiving a truck

• Frequently worked in the kitchen where you fry chicken and cook all the hot food items for the service case

Emergency One Inc. Ocala, FL

Manufacturing Tech 1 05/2000 to 07/2010

• Wiring of Aerial units, Mid-mount units and Tradition units

• Understanding of wiring schematics

• Troubleshooting all electrical issues

• Fixing all Electrical issues

• Implementing the use of an Ohm Meter to troubleshoot issues

• Implementing the use of a Test Light to troubleshoot issues

• Remain flexible to move anywhere throughout company to assist

• Trained in Distribution of Parts and Supplies to each line

• Utilizing Shop Orders and schematics to properly order parts

• Daily use of forklifts to move parts, pallets, pumps, and trucks

• Receiving orders and verifying invoices

• Releasing items for return following proper procedure

• Supervising the Parts Central Department

• Managing the in-stock inventory

• Extensive skills in PPI list writing

• Tackling offline issues in a professional and timely manner

• Skilled in completion of customer add-on or PPAO

• Passionate about gaining knowledge and updating my skills pertaining to Emergency Vehicle Apparatuses

Education: Forest High School Ocala, FL

1994-1998

• Graduated with a 4.1 G.P.A.

• Successfully completed following honors courses: Anatomy and Physiology Honors; English Honors

• Who's Who in American High School Students

• Active member in Health Occupations Students of America

• Active member of Fidessa

• Participated in many hours of community service

• Member of the National Honors Society

• Active member of the Band

CFCC Ocala, Fl

1998

• General Psychology

• Developmental and child Psychology

• Honors Psychology

• Sociology

• College algebra

• Electrical 1: reading of schematics; use of tools and equipment

• Electrical 2: electrical theory

• Electrical 3: troubleshooting electrical components

• Multiplex 1: wiring and schematics

• Multiplex 2: programming

• Cummins Engines

• DDEC Engines

• Allison Transmissions

• Wabco

• Quality 1: learning importance of quality

• Quality 2: eliminating defects

• Computer Skills courses

College of Central Florida 2014-present

• Humanities

• English Comp. 1

• Human Nutrition

• Statistics

• Human Growth and Development

References: Available upon request

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