Customer Service Warehouse Associate

KEITH JOHNSON

424-***-**** ***********@***.***

Perris, CA

PROFILE OF QUALIFICATIONS

A challenging position at a growth-oriented facility as an Warehouse Associate, which will allow me to both further utilize my skills and acquire new abilities.

Management Experience -Overseen 20 + employees, 10 years of Supervisory experience, Customer service skills.

Applications – MS Office (Word, Excel, and PowerPoint) and Outlook and typing skills

Hardware – equipment, forklift, Bluetooth pallet jack and warehouse equipment

Standards and Regulations – safety regulations, records EDUCATION

High School Diploma Compton High School (Compton, CA) AA – General, Compton College (Compton, CA)

PROFESSIONAL EXPERIENCE

LOWES DISTRIBUTION WAREHOUSE

Warehouse Stand up Operator Perris, CA October 2017 – present

• Able to lift and/or pull 50 lbs without restriction or without assistance; may lift over 50 pounds with or without assistance

• Experience in a retail environment

• Experience supporting or participating in the process of training, mentoring and developing associates.

• Experience working cross-functionally.

• Strong working knowledge of Microsoft Office

• Experience with supporting front-end or back-end operations in a retail environment and in a customer service role.

• Experience in a leadership role with direct report responsibility.

• Experience working in the home improvement retail sector.

• Experience working in a fast paced, dynamic retail environment.

• Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.)

• Experience providing direction or supervision to teams (with or without direct report responsibility).

• Physical ability to perform tasks that require prolonged standing, sitting, and other activities necessary to perform job duties.

• Operates forklift following company standards and guidelines by safely picking up, moving, placing, and positioning merchandise pallets.

• Receives, stocks, and organizes merchandise and supplies from distribution centers and suppliers throughout the facility.

• Managing inventory flow; following company policy and procedures for utilizing equipment appropriately; and merchandising.

• Correcting shelf capacities; and completing and retaining required paperwork, logs, and other documentation.

• Maintains safety of facility according to company policies and procedures.

• Conducted safety sweeps; following forklift spotting procedures; following procedures for handling and disposing of hazardous materials; and following company steel standard guidelines.

• Corrected and reported unsafe situations to management.

• Maintained the sales floor and merchandising presentation in accordance with company policies and procedures

• Properly zoning the area; stocked and rotated merchandise; removed damaged or out-of-date goods; setting up, cleaning, and organizing. product displays; and maintaining modular integrity.

• Received, sorted, staged, and delivered merchandise; ensuring prominent display of promotional and seasonal merchandise.

• Processed defective merchandise; followed company and regulatory policies and procedures for sanitation and food safety; and monitoring the area of shrink, security risks, and safety.

• Completed work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners.

• Identified priorities, deadlines, and expectations; carrying out tasks; communicating progress and information.

• Determined and recommended ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

AMAZON

Warehouse Associate Perris, CA October 2016 – May 2017

• Moved outbound trailers between trailer yard and dock doors

• Worked in warehouse, as required by business needs

• Moved empty or full trailers between trailer yard and dock doors

• Maintained accurate status of outbound trailers on the yard

• Assisted with loading of trailers and unloading

• Highly self-motivated

• Executed the day-to-day operations of our fulfillment center, including

• Unloaded and breakdown inbound shipments

• Received and put away appropriate bin or zone locations

• Pick, pack, and ship of customer orders

• Log all activities as appropriate into warehouse management system

• Performed routine inventory control responsibilities

• Contribute to the optimization of existing processes to maximize the team’s efficiency and effectiveness

• Maintain a clean and organized warehouse environment P & G (PROCTECTOR AND GAMBLE)

Bluetooth Warehouse Order Puller and Picker Perris, CA July 2016 – October 2016

• Utilizing mobile pallet jacks to be effective in a fast pace environment

• Worked in warehouse, as required by business needs

• Knowledge of safety regulations

• Ensured load records are accurately maintained and that all required procedures are followed

• Ability to perform work during prolonged standing up to 8 hours

• Conduct periodic plant checks for safe and efficient operation

• Operate a forklift, pallet jack and other warehouse equipment ROSS DISTRIBUTION

Store loader Perris, CA October 2013- July 2016

• Load Big rigs, company trailers and route trucks as scheduled

• Loading 1000 boxes daily

• Knowledge of safety regulations

• Ensured load records are accurately maintained and that all required procedures are followed

• Ability to perform work during prolonged standing up to 8 hours

• Conduct periodic plant checks for safe and efficient operation

• Operate a forklift, pallet jack and other warehouse equipment

• Accomplishments:

Created and maintained a tracking system for keeping records are accurately maintained

Out of 20 classmates, the only one to pass testing and continue on with Amazon Jerome’s Super Carpet Care

Carpet Installer/Steam Carpet cleaner Los Angeles, CA June 2009 - October 2013

• Floor leader and ensuring work

• Carpet installer and cleaner

• Inspect the surface to be covered to determine imperfections,

• Linoleum installations, and kept customers and inventory records daily,

• Maintained mixing chemicals daily for preparation for carpets

• Driver and preparing the van for cleaning and various jobs

• Up- kept the maintenance on houses and yards

• Accomplishments:

Implemented and utilize installer and cleaner for the best quality of customers carpet

Received Team Achievement Award in recognition of outstanding job performance, leadership skills, and providing great service.

True Religion Brand Jeans

Head of Security Supervisor Commerce, CA August 2004 – May 2009

• Appropriately and efficiently allocated to key areas of work and that priorities were always covered adequately

• Provided physical security to all on site and customers is delivered within corporate security policy

• Maintained the Security operations up to date for use by all on site security personnel to cover duties, and individual instructions for each post.

• Checking attendance; use of security equipment; dress standard; and training etc.

• Maintaining safety for workers by securing the building throughout the day.

• Properly zoning the area; stocked and rotated merchandise; removed damaged or out-of-date goods; setting up, cleaning, and organizing product displays; and maintaining modular integrity

• Accomplishments:

Received Leadership Skills Achievement Award in recognition of outstanding job performance, and leadership skills

Saved the company money by faxing and submitting documents on a timely manner.

Open the building before employees arrived to work at 4 a.m.

Continue to provide excellence service for products and stay #1 in the Jean company industry LEI Brand Jeans

Head of Security Supervisor Commerce, CA August 1999 – May 2004

• Ability to work as part of a team, as well as independently

• Trusted base relationships with colleagues and stakeholders at all levels

• Strong management and leadership skills along with excellent communication, and engagement skills

• Maintained appropriate records daily and wrote daily reports

• Knowledge of electronic security systems

• Experience of writing procedures and drafting report

• Maintained the Security operations up to date for use by all on site security personnel to cover duties.

• Checking attendance, use of security equipment; dress standard; training etc.

• Accomplishments:

Received Customer Service Achievement Award in recognition of outstanding job performance, providing great customer service skills, service to Vendors and other customers.

Saved the company money by faxing and submitting documents on a timely manner.

Open the building before all employees arrived to work at 4 a.m.

Continue to provide excellence service for products and stay #1 in the Jean company industry

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