Customer Service Technical Support

Zoey Carey

231-***-**** **********@*****.***

SUMMARY

A dedicated and detail-oriented representative with over four years of experience in customer service. A solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success, and is an asset in whichever role and department is assigned. SKILLS

● Efficient and Detail-Oriented

● Technical Support

● Supervisory Experience

● Sales

● Understanding Customer Needs

● Creative Problem Solving

● Order and Refund Processing

● Conflict Resolution

● Time Management

● Adaptable

EXPERIENCE

06/2019 to 02/2020 Hostess/Busser

Kazumi Japanese Steakhouse

● Answering phone calls, taking reservations, and responding to questions.

● Monitor and observe restaurant activity

● Welcome guests in a friendly manner

● Manage seating charts and server sections

● Support wait staff and restock tables as needed

● Clear and set tables

02/2020 to Current Server

Kazumi Japanese Steakhouse

● Provide excellent service in a prompt and efficient manner

● Suggest drink and food selections based on customer preferences

● Answer questions about menu options and tend to dietary restrictions

● Contributed to the team effort by completing side work and other tasks as needed

● Trained new servers on customer service, menu knowledge, and computer skills

● Solve issues that may arise during the customer’s dining experience 05/2021 to 09/2021 Server (Seasonal)

Docker’s Fish House

● Enhanced customer experiences by actively listening to customer concerns and needs

● Upsell special menu items and limited offers

● Keep track of credit card receipts and cash payments

● Communicate effectively with kitchen and other server staff to provide accurate wait times and correct orders to guests

● Led the team by supporting others when new technology was introduced by management EDUCATION AND TRAINING

HIGH SCHOOL DIPLOMa

Mona Shores High School

ASSOCIATES IN HEALTH SCIENCE (IN PROGRESS)

Muskegon Community College

References available upon request

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